Starbucks — Restaurant in Ottawa

We waited 10 minute at the speaker to simply get the order taken, we then waited 25 minutes at the window waiting for our SINGLE venti drink, mind you they were very dead, which then came to the window as the smallest size there was, when the young man was corrected instead of making the drink as the proper size he added a pump of vanilla then added another scoop of ice in the already melty ice drink to make it the "correct" size. When we honked at 20 mins we were ignored. Not only that, someone walked while we were at the window made an order and he was back out the door before we had even seen ours made. Honestly worst Starbucks experience. Wouldn't go to this one again. We should have left way earlier we only waited so long assuming the young man was a trainee, if it took that long with the correct order we wouldn't be so upset. Just the...

I was at that location to meet a friend two weeks ago. They had to close the store and only served cars at the window due to a shortage of staff. I was first told by Meaghan when I called that I could order on the app and she would bring my drink at the door. She quickly came out the door again to apologized for the fact that they had also had turned off the app, something she did not know when we first spoke. She could have taken the easy way and just say too bad for you lady, but she did not. She was a real class act. She asked us what we wanted, went back inside to make it and brought it back, no cost. SB is so lucky to have such a wonderful employee when it has become impossible to hire people and when we live in such harsh times when people have forgotten about kindness. She was awesome. Thank...

Billion dollars company changed their policy and you no longer use the bathroom unless you buy something. My girlfriend had to use their bathroom and it was a real emergency. We didn't know bathroom policy was changed, because we used their bathroom in another location just a week ago. My girlfriend was so ashamed and panicked when Starbucks worker refused her emergency help. She came back in tears and she was panicked. It was a real emergency and we didn't know where else to go. This girl literally buy coffee from Starbucks every single day before going to work. I can't believe this happened to her. I saw my girlfriend in tears and I will never forget that. Shame on you if you can't operate a stupid bathroom for people as a billion...