Panago Pizza — Restaurant in Parksville

THEY KEPT SOME OF MY MONEY AND I GOT NOTHING!!! I was there today, October 4th at 8:18 and ordered a small everyday pepperoni and churro bites, and tipped 15% and no receipt (because they ask you before you receive a service) and the guy said it would be 15-20 minutes. Okay, no problem! So we run some errands and come back at 8:30 and sit inside. At 8:48 we went up and asked if our pizza was ready, and he said "no give me 5 minutes". At this point it had been 30 minutes and we needed to leave so we asked for a refund. The guy was hesitant to give us the refund but we insisted because we needed to leave. He then went to the till and asked us if giving it back in cash was okay. I obliged because he was stressed and we needed to leave. He gave us the cost of the food, and did not give back the tip. I find that quite unfortunate as we literally did not get a service and if he was overwhelmed he shouldn't have taken on our order. I would give the rating 0 stars if possible. Make the drive to Nanaimo...

I have lived here for over 4 years and constantly been going to this panago 2-3 times a month. Over the last 2 years this store has gone to shit. The staff has changed & its very obvious there is 0 care in customer service or quality of product. I just recently ordered some pizza, they tell me 15 mins to pickup. I get there 25 mins later, pizza hasn't been made, they tell me just a couple minutes. I leave come back 10 minutes later still nothing. I start to lose my patience with one of the employees because she tries to tell me that the oven is broken. I said are you kidding me I can see other pizzas going through. She proceeds to laugh in my face & tell me they screwed up the pizza. I waited a total of 45 mins from when I hung up the phone to receiving my pizza. Brought it home, its missing ingredients that of course I paid for. This place is absolute trash & I would NEVER recommend anyone to go here. Check out the local spots like Craig Street pizza, not this...

Ordered your white jalapeño sauce On my pizza about two days ago and normally it is delicious in Courtney location Here it is disgusting made me regret giving you guys $60 for two pizzas by the way, which is crazy tasted sweet and almost like it was gone bad not spicy at all. Absolutely disgusting. Your steak is Chewy and gross all around bad look for The franchise totally think that this place should be shut down because with what I just tasted, that’s not food safe And I say it’s not food safe because yesterday I had to visit the hospital because I was having food poisoning symptoms thank you for that. By the way paid $60 to end up in the hospital. Will will be coming back in to get my money back...