Michael's Table Restaurant Perth — Restaurant in Perth

I went there with a friend for dinner on a Friday night. Really we were going to go to O'Reillys but there was a 20 minute wait so we decided to try Micheal's instead. We walk in and there are only 2 tables with people at it. We sat down and told the waitress we were in a rush because we were going to see a play. She was very understanding about it and friendly. My friend and I ordered the same thing - Fall Turkey Panini. The thing is, we received two totally different meals!! When I got my panini, it was a nice bun, good turkey and delish. However my friend had a panini that was mushy on the bottom (from what we have no idea - there is no sauce on the sandwich!) the bun literally fell apart when she took her first bite and her turkey was dried up grissle. So of course she never ate it. The server did ask is she wanted something else, but by then we had 20 minutes before we had to leave and my friend said she doesnt have time. She did offer a dessert but my friend is not a dessert person especially if she hasnt eaten anything else so she said no. Then the bills came. Amazingly they charged her FULL PRICE for a meal that she took 1 bite of. When she addressed it with the manager/owner her response was that because I liked my food and i got the same thing they are charging her. We told her that we even SHOWED the server how the quality of the food was totally different, and the sandwich was mushy and falling apart. She still argued that she offered something else and we said no. Again we stated that we were in a hurry. She finally offered %50 off.

Now I am someone that believes the customer is NOT always right. However when you have a customer eat ZERO of the food and show your server why then how can you actually charge that person?!?!?!?!? And then to argue with them about it. Very very VERY poor service from the owner. I will never go back, my friend will never go back. There are way too many great restaurants in Perth to receive an attitude like that!

I now know why one restaurant was packed while Micheal's Table was empty. I would rather go anywhere else but back to...

My friend and I took my young sister out for a nice lunch, and while the food was decent, the service that we received from Dawn was incredibly rude. When we first arrived at the restaurant, we asked for a kids menu after noticing that she picked up 3 regular menus. After hesitating to grab a kids menu, her response to this request was “okay but you know these are only for kids right?” We were extremely confused, as we had a 12 year old with us. We obviously knew that the kids menus were only for kids. We only asked for one. I honestly wish we would have left as soon as we received this level of attitude because it only got worse from there. While being seated, we asked to be seated at another table because everyone on the patio was seated together along the same wall. This seemed very odd especially since it was not following covid protocols and there were many open tables. We were told that we could not sit at another table because Dawn was the only server and she needed to wait until the other server arrived…this did not make sense to us but we stayed at the table anyways. While sitting at our table, we were told by the man sitting behind us that we were being too loud. Again, we should have left. Minutes later, we overheard Dawn tell another table that the second server had arrived. We again asked to be moved to another table and her response was “that means you will get another server too though??” At this point that was absolutely preferred and we told her that was okay and we would like to be seated elsewhere. She did not help us move our menus, drinks or cutlery to the new table, nor did she even offer. Once we met our new server, they were extremely kind and accommodating and none of this review is directed at her whatsoever. We will not be returning and hope that other customers receive better service and have a better experience than we did. To our server, please do better in the future. The experience was uncomfortable...

I drove 2.5 hours from Peterborough to take my mom out for lunch for her 82nd birthday with my sisters.. I ordered the butternut squash ravioli. It said it came with garlic bread. When it arrived, the bread was immersed in the sauce on the plate making it soggy. I asked for another piece of bread as i don't like soggy bread. They refused and said that's how people eat it at the restaurant. I insisted that I don't eat bread that way.and they said there would be an extra charge for the bread to be replaced. I told them that was unacceptable and told them to cancel my order and take the food back. After fifteen minutes the manager returned after speaking again with the owner and offered to give me another piece of bread . For a $.20 piece of bread they made our birthday lunch argumentative with their "policy" of not catering to a customer's request. There are many restaurants in Perth so i won't be returning to this one.

Update: The response that was posted from the owner was incorrect. The bread did not "come into contact" with the sauce after it was served. The bread was immersed in the sauce when it was put in front of me. I never said I would give a one star review nor did I bully. I simply refused the meal after they refused to replace the garlic bread. The owner's way of deflection is to put a spin on the simple request to have non soggy bread with my meal. Any other restaurant would have corrected the problem immediately without arguing with me to get what i was paying for. The bill for the four of us was over $125. so it's not like we were just there to have a cheap burger lunch meal. A better response would have been to say "I'm sorry you had that experience with us and we will endeavour to ask our patrons if they'd prefer to have the garlic bread on a separate plate or included with the sauce. We are happy you accepted a replacement bread at...