CHAMPLAIN RESTAURANT — Restaurant in Quebec

I barely every write reviews and I thought about this review for quite some time before posting.

I booked a brunch reservation a month in advance as I was going to be visiting Quebec for my birthday. When me and my partner arrived and were seated it took quite some time for the waiter to start us off with drinks.. I brushed it off even though the room we were seated in was NOT busy at all.

Prior to ordering I had notified my waiter that I do I have a peanut and nut allergy. The pastries come out and the waiter mentions the pastries were all good but there maybe cross contamination but there were definitely no nuts in them. I tried the pastry and immediately felt something was wrong. Once I started having reaction the waiter informs me that the pastry was made with almond flour and as the pastry chef had changed shifts and he made mistake. The waiter also jokingly tells me that I look fine and don’t look like I’m having a reaction. I began to go into anaphylactic shock and was rushed to the hospital.The waiter brings out the full bill for a 3 course brunch for the two of us even though we barely made it to the third course of the meal. In the rush of it all my partner quickly left money for the bill and rushed me to the hospital.

I was hospitalized for an entire day due to this ordeal and no efforts were made to rectify the issue. Honestly I am still in shock at how this was handled.

in this day and age food allergies are so common especially a nut allergy, and they should be taken a lot more seriously; particually when you are paying a premium at fine...

My overall rating for my experience at this establishment is a 6/10 for the following reasons. Despite very friendly and enthusiastic staff the food was terribly underwhelming (except for the cheese which was amazing) My family and I have dined in the bar (which was superb) and the poolside terrace (which was great) but after a 4 hour long "discovery" tasting menu we left feeling more confused than accomplished. Your server will ask if you have any food allergies and offer to substitute between the meat experience (halibut, elk and veal) and the vegetarian experience (asparagus, bok choy in heavy vegetable sauce,and veggie pasta) however none of us were aware all entrees would be served room temperate or COLDER, with the fish arriving ice cold, the veal ruby red on the inside and the elk refrigerator cold. I know Canadian restaurants don't usually serve piping hot meals like in the states but other restaurants let you know in advance and let you have some choice in how your food is cooked. I feel like options were limited for the price and we didn't get our value for the price of 134 per person for four courses. Perhaps this is the norm for a tasting experience where you get what you are server eat and don't complain unless you really hate it but sadly we didn't like ANYTHING except the cheese and its too rude to return 4 dishes especially when you know everyone worked hard but we failed to see the...

Unless you are a big spending party, you may feel ignored. The food is amazing, though I felt that the smoked pasta was a bit too smoked. I really like dessert. The cheese presentation was nice, but we didn't like the cheese tastes that much. We reserved a table by the window but we were told we could not have the window table because they were prioritizing it for other parties who reserved before us. The window table sat empty the whole night. This frustrated us. We were also served a different wine without us knowing, and someone received the wrong sauce. It took maybe 30 minutes for our water to be refilled. I also felt like my age made the waiter give me less respect. I am a young adult, dining with older guests. The waiter would ask the others if they wanted anything or how their food was, but I was seldom asked. This felt disrespectful. There was a large big-spending business dinner to which our waiter attended at the same time as us. It was very clear that we were not a priority for our waiter. He prioritized the higher spending table in a way that was very obvious. Someone in our party ordered the 4-course meal with dessert, they served their dessert before asking if anyone else wanted to order dessert. We also were asked after dessert if we wanted to order coffee. This felt unacceptable for such a fine dining restaurant. The food was great but the experience left...