Le Chic Shack — Restaurant in Quebec

Disappointing

I rarely write reviews, but today I feel compelled to share my disappointment with restaurant "Le Chic Shack".

We traveled from Montreal with high hopes of trying their renowned burgers, as we had heard great things about the place from other moms in a Facebook mom group. Old Quebec, being a bustling town with limited parking, presented its challenges. We arrived as a group of six adults with three toddlers in strollers. Finding parking was difficult, and we had to navigate the streets with our young children. One couple and their toddler arrived first and inquired about available seating. Unfortunately, they were informed that there was no space for us. They then asked if they could order takeout so that we could enjoy our meal in a nearby park. Initially, the restaurant stated that they typically don't offer takeout during busy times, but they made an exception for us. They were aware that we were a group of six with three toddlers and wanted to order takeout since they informed us that they had no available indoor or outdoor seating, and we couldn't bring in our strollers. Some of the children needed to nap while we ate.

After some negotiation, they suggested that we take seats at the bench at the open window. We asked again if we could bring in our strollers, but were told that it wasn't allowed. Reluctantly, we decided to have the men sit at the window bench while the women sat on the outdoor ledge with the strollers. We all placed our orders, received our drinks, and patiently waited for our food. To our surprise, only the first couple with one toddler received their takeout order. The remaining four of us were denied takeout, despite being part of the same group.

After waiting for about 30-40 minutes, another server approached us and informed us that sitting on the outdoor ledge was not permitted. They offered to move us indoors since a table had become available. However, when we inquired about high chairs, we were informed that they didn't have any. They suggested booster seats, but unfortunately, they were not suitable for my child. We asked once again if we could bring in the strollers, but were met with a firm "no."

At this point, we were extremely frustrated. I, being pregnant with gestational diabetes, had patiently waited in the heat for 40 minutes with only a drink. The mishandling of the situation was beyond anything I could have imagined and quite frankly, absurd. Were children not welcome at this restaurant, or was it because we spoke with an anglophone accent? After all, this place was recommended by a mom group, and one couple out of three was able to order takeout. We felt unfairly excluded and mistreated.

The server was unable to find a solution for us. Not wanting to cause a scene, I stood up and started walking away with my stroller, trying to calm down my hungry and grumpy toddler.

Ultimately, the restaurant staff failed to find a suitable resolution, and so we made the decision to leave. Before departing, I requested to speak with the manager. Both the manager and the chef came out to address our concerns. It turned out that they didn't have the full story, and after hearing our side of the story, they expressed apologies. However, they didn't make any effort to rectify the situation. I informed them that I would be leaving a review and filing a formal complaint, as we felt that our children were the reason why we weren't properly accommodated. The chef's demeanor was particularly rude.

In this day and age, I expect a certain level of respect and accountability when it comes to customer service. As a mother and a pregnant woman, I believe it is reasonable to expect accommodation for my children. After all, everyone on this earth was once a child. How would they feel in a similar situation?

Needless to say, we will not be returning to this restaurant, and we will not be recommending it to anyone, whether from mom blogs or the general Montreal...

Overall this place is a solid pick for anyone trying to grab a quick bite to eat while still sitting down to eat. The food was good overall. The music was good.

---------------------------—-----------------

NOTE: They DO NOT have name-brand pops like Coke or Sprite.

--------‐-------------------------------—-------------—

Now the nitty and gritty. The heat and the temperature inside the restaurant was hot. Like sweatshirts fine outside and then dying of heat inside. There are tall windows that open, of which would really change the temperature and get some air flow through. The server was present but needs to be quicker on the quality check. The food. Burgers were good but smaller than expected for the price. The poutine. If you're expecting something normal you might find in Toronto or somewhere else, you may be disappointed. While this poutine is some of the best in the city, it may not be for everyone. With that said, it's delicious. The wait to get into the place around 5 pm was about 10 minutes. My one complaint that isn't as important as the heat, would have to be the people waiting for tables in the entrance almost if not fully blocking it. It would make the world's difference for them to back off a bit and just wait outside. It was a nice day out and no need for anyone to sit in the "foyer" per say. Overall good but missing a few things to make it great. Personal suggestion, add a busboy or something on heavy nights to free up servers. A host makes a...

This place gave us a mixture of emotions. We stood behind an older couple, waiting to be sat down (as instructed by a sign). The older couple in front of us got ignored by a waiter who was leaning back on a counter and not doing anything. The couple gave up waiting saying they were obviously being ignored and left. Wasnt a very inviting place, but one of the only affordable options around. After they left we took their spot, when that same waited looked at us and made his way over to us, in quiet a passive aggressive way. He sat us down and did not serve us after that. Then, we got a very nice young lady serving us. She was enthusiastic and kind.

The food is... interesting. We had a burger with beef, vegetables and cheese. I personally could not taste much. The bread took away a lot of flavor and the meat had hardly any flavor. Not the best burger. I'd say McDonald's has better burgers. My partner had better burgers but this also wasn't his worst. The fries were nice and crispy but had an odd after taste. The lemonade is nice, and I reminds me a lot of Bulgarian and Serbian lemonades. I think Easter European folks would enjoy the lemonades.

The restaurant is on a hill. So everything seems slanted, but they managed well considering the environment. However the seats look outside to the sidewalk, with an open window, and you have tourists walking right ifront of you, looking in and only inches away. Was strange and made us a...