India Palace — Restaurant in Regina

I almost died to their NEGLIGENCE. There’s a no nut sign next to their butter chicken and then I even asked to double check if there were no nuts. She CONFIRMED NO NUTS, and when I started eating only a few bites that’s when the reaction started. I asked if the naan and rice had nuts (because I had already asked about the curry) she checked in the kitchen, no nuts. And then I ask about the curry, again she checks in the kitchen, there’s CASHEWS in it. I AM SEVERELY ALLERGIC TO TREE NUTS. And when I asked about her not telling me there was cashews in it and there was a no nut sign next to it she said “that’s a different nut and it’s outdated” WHEN YOU ASK ABOUT NO NUTS THAT IS NOT JUST FOR PEANUTS.

Then I spent time in their bathroom vomiting my guts out, they asked my dad if I wanted a different food, NO I AM DYING. And when I get back to my dad shaking and struggling to breathe they hid in the backs like COWARDS. He called an ambulance and even when the paramedics came to take me. NO ONE CAME OUT. The only time a staff came out was the fill the buffet and check out another customer.

Do you know the panic of not being able to breathe and not having an epipen on you. Because now I do. Not even once did they come and say “do you need anything, water, another chair, NOTHING.

If you want to come to this restaurant be prepared for them to not know their menu, or what a tree nut is. And if you are having an emergency, they would rather let you die alone and than even offer water. They obviously do not care about their customers or even employees to train them good enough.

Restaurants are required by law to have a first aid kit, and yet NO ONE BROUGHT IT OUT. “Employers, contractors, or owners must provide first aid training and have first aid supplies available at their workplaces.” - First Aid in Saskatchewan Workplace

I spent the next 8 hours in the emergency room, my heart rate going up to 140 bpm, the average is 80-90. I also had to miss my class where I was supposed be to present a presentation worth 10% of my final grade, the ambulance ride also costs roughly $275 and I had to call in sick from my work today because I am so drained physically from all of it, that’s another $120.

Overall if you have any food allergies of any kind, DO NOT COME HERE. Because they, a restaurant, are not educated enough of life threatening allergies and apparently have no one trained in first aid. Also should I mention there was no manager on call at the time, just a server and chef.

Don’t come here if you want to be treated like a person...

So I went to India house with my family wife and daughter ( toddler ). We always prefer India house for our food but this time experience was not good. We opted buffet option and after we finished I went counter to pay the bill. Didn't pay attention while paying bill so paid and left the place. My wife said they charged us more for 2 people buffet $48 this time. We drove back to that place again, my wife asked them why they charged us this time so they gave vague answer like we are charging per plate and no transparency or breakdown why charged this much. So , after few minutes I went in and started asking them breakdown for bill and they said bill includes 2 adult and 1 toddler charges ( $8 buffet charge for toddler ).? we went there few times in past and they never charged for my toddler but this time they did. So , I asked them about policy or what's the minimum age for toddler for charge. so the lady on the counter mentioned 3.5yrs. strange , they never once asked me what's the age of my toddler and directly included in bill this is very bad customer service ( I should have given 0% tip for this but still went ahead and gave). My toddler is not even 3 yrs so they should have asked me once before charging. This is like "SCAM" not sure if they are doing it with other customers as well.

Advise , If you don't know something 'ASK'. Don't directly charge customer.

Pathetic Experience , won't be visiting this place...

Terrible customer service...my wife and 1 with 2 kids went there.. i ordered 1 buffet and 2 big meals and the guys was like y am I sharing my buffet with my 8 year old kid..all he had like 2 or 3 forks of noodles..i told him dont worry man ..u can charge me another buffet price for my son just for checking out noodles...then he walked away..cheap ..very cheap Not impressed..

This is the reply.. As an owner of a business ..I cant believe u will actually make comments like this and called me a liar..how dare u... My daughter she didnt even had one bite of any food..my wife she had her own food and she didnt even eat any of the buffet item.. Only my son had few of those noodles..as an owner u need to know how to treat people..u r crying about 50 cents noodles.. Wife had goat curry.. I had buffet... son had tandori chicken and ur 50 cents of noodles. I spend 65 bucks and u couldn't even have a little amount of courtesy to let that go. And yeah I did told u about u can charge me more when u and I were standing by the buffet stall..and offcourse if there is any leftover y wouldn't I take it home.. It's not like I spent 20 bucks and had 4 people eat 1 buffet...come on man..u need to grow up and..dont ever everrrrr call me a liar.. U know what I say is true..u just dont like the fact someone commentimg about ur business..just own up...