The Canadian Brewhouse (Regina Grasslands) — Restaurant in Regina

It was a 2 star experience. We drove three hours out of our way because we love the restaurant. We didn’t realize there was more than one location so we ended up at a new one (grasslands opposed to the one in the east)

Anyway, we got there and were excited to try the different location... it was not a good experience. I would never suggest anyone goes to that location. Avoid at all costs. Unless you’re going for beers on the patio, which is a great atmosphere. Maybe the cook staff and serving staff was just weak on a Friday night but for some reason I can’t see that being the case.

From the first encounter with our waitress through to the end it was an absolutely terrible experience. We waited a bit before she came over so we had already reviewed the full menu and knew our full orders. When she approached we told her our drink order and she immediately left. Like no banter; no “would you like a starter” (which we did) she just mid conversation did a 180 and walked away.

Anyway, that’s fine. She eventually brought over the two beers so we did get her back. We said we were ready to order and ordered the steak bites (an app) to start and she ran away again mid conversation before we had the chance to order food. You’d maybe think “maybe she just wanted you to order more drinks while sitting there before paying the bill?” Maybe? Something like that? Well no.

Finally we got her attention and had the chance to order food, she didn’t let us finish ordering. Like my friend said “no mushrooms” on the same team burger. He got about to mushr... before she was off again.

Anyway, we exchanged the weird looks and went about our time watching the hockey game. Eventually the food came out... at that time I ordered another beer and asked where the app that we ordered 10 minutes before the food was? The kind bus person didn’t know.

I then had to wave someone down to order cutlery for my steak and ketchup for my friends burger. The second beer - it came 20 minutes later after I had finished my meal. They also brought a beer for my friend - he didn’t order a second one. My steak and potatoes were cold. It wasn’t a cheap meal. Yes the steak looked like it sat under a light to dry out: vile feels like too harsh of a word but I did leave more than half on the plate, which is not something I do. Let’s go with vile, if not only to describe the entire picture.

My friends burger had pickles and tomatoes on it, she was rude when he brought it up and said he didn’t request for them to be left off. Pickles and tomatoes both weren’t listed on the menu. He hates pickles and is allergic to tomatoes.

Not one stop in to ask how the meal was... we waved her down to get the cheque. What a waste of money. I should have been paid for that experience.

Two stars only because I don’t hate the chain and want the review to be taken seriously. I don’t give bad reviews. This was just such a god awful experience and I didn’t feel like I was given an outlet to express that. No “how was the meal” or “how was your experience” or “how are you tonight?” I was looking for an opportunity like that where I could give constructive criticism. There were no opportunities given.

Anyway; no I’ll wishes. Just wanted to let you all to know to proceed with caution. I read reviews before choosing a restaurant and I’d want to know about an...

If you are person who would expect to be treated with respect and basic customer service, please avoid this place.

I called them to reserve a table on my anniversary at 7:56 PM on a Wednesday and asked if the place is too busy. They said they can get me a table in 15 minutes but I have to come down to their place (no reservations can be done on phone). So, we decided to go and wait. Reached there and we were put on waiting list (2 people) at 8:42 PM (Please find attached) and the lady (who was okay at this time) at the reception said it would take 40 minutes. We waited in our car for 34 minutes and went inside at 9:16 PM. The same lady finally said no one is getting out (which is not true as we have seen many people leaving while we are waiting in the car) and can't get us table. We felt disappointed after waiting for 35 minutes and decided to wait in the car for some more time before leaving place.

After a few minutes, I called them again and ended up finding my name is not on the wait list. When I asked for a reason, they said if I come inside they can get me a table in 10 mins. We went inside and the same lady is very arrogant and mean to us. She asked for my name and shouted "SPELL" very loudly at me. I was upset and left the place.

They screwed my mood and anniversary dinner. My wife was upset too. Luckily, she did not come inside. I just told my wife that it's still busy and we left to our home.

My problem is not the wait time. I understand it gets busy sometimes especially on Wed evenings and the occupancy is less with the COVID restrictions. But, the response that I received from both the manager and the arrogant lady at the reception was very absurd. I asked for their manager, he came and not sure if he had a clue on what happened. He did not even allow me to explain him what happened. He just said he knows what happened and said sorry very irresponsibly,

I think they should deal their customers with a better service.

Note: I usually go the Canadian Brewhouse in the Eastgate, but they are not allowing dine-in today as there was some flooding in the restaurant (pipes broken). I live in South East Regina and went all the way to this south location and had a bitter experience.

This review is genuine and I wish I could give them a zero rating...

Dear Aidan Cochrane,

I hope this message finds you well.

I am writing to extend my heartfelt congratulations and appreciation for the exceptional service experience I recently had at your esteemed establishment, The Canadian Brewhouse. As a patron who holds a deep appreciation for the nuances of language and communication, I find it incumbent upon myself to convey the utmost admiration for the quality of service rendered during my visit.

Allow me to preface my commendation by expressing my sincere gratitude for the opportunity to engage with your staff, whose professionalism and dedication to excellence were unmistakably evident throughout my dining experience. Their attentiveness, coupled with their impeccable demeanor, undoubtedly contributed to the overall ambiance and enjoyment of my visit.

Furthermore, I am compelled to highlight the lexical prowess demonstrated by your personnel. As someone who takes great pleasure in expanding their lexicon, I was particularly impressed by the eloquence and articulacy displayed by your team members. Their adept usage of vocabulary not only showcased a profound understanding of the English language but also added a distinctive charm to the interaction, elevating it beyond mere transactional exchanges to an enriching linguistic experience.

It is with sincere admiration and appreciation that I extend my congratulations to you and your team for consistently upholding such exemplary standards of service. In an industry where genuine hospitality is often regarded as the cornerstone of success, your establishment stands as a beacon of excellence, setting a commendable precedent for others to aspire to.

Please convey my deepest regards and appreciation to your staff for their unwavering commitment to excellence. I eagerly anticipate the opportunity to revisit The Canadian Brewhouse and indulge in the culinary delights that await, all the while relishing the impeccable service that has become synonymous with your esteemed establishment.

Once again, congratulations on your continued success, and may you continue to delight discerning patrons with your unparalleled hospitality.

Yours...