It was a 2 star experience. We drove three hours out of our way because we love the restaurant. We didn’t realize there was more than one location so we ended up at a new one (grasslands opposed to the one in the east)

Anyway, we got there and were excited to try the different location... it was not a good experience. I would never suggest anyone goes to that location. Avoid at all costs. Unless you’re going for beers on the patio, which is a great atmosphere. Maybe the cook staff and serving staff was just weak on a Friday night but for some reason I can’t see that being the case.

From the first encounter with our waitress through to the end it was an absolutely terrible experience. We waited a bit before she came over so we had already reviewed the full menu and knew our full orders. When she approached we told her our drink order and she immediately left. Like no banter; no “would you like a starter” (which we did) she just mid conversation did a 180 and walked away.

Anyway, that’s fine. She eventually brought over the two beers so we did get her back. We said we were ready to order and ordered the steak bites (an app) to start and she ran away again mid conversation before we had the chance to order food. You’d maybe think “maybe she just wanted you to order more drinks while sitting there before paying the bill?” Maybe? Something like that? Well no.

Finally we got her attention and had the chance to order food, she didn’t let us finish ordering. Like my friend said “no mushrooms” on the same team burger. He got about to mushr... before she was off again.

Anyway, we exchanged the weird looks and went about our time watching the hockey game. Eventually the food came out... at that time I ordered another beer and asked where the app that we ordered 10 minutes before the food was? The kind bus person didn’t know.

I then had to wave someone down to order cutlery for my steak and ketchup for my friends burger. The second beer - it came 20 minutes later after I had finished my meal. They also brought a beer for my friend - he didn’t order a second one. My steak and potatoes were cold. It wasn’t a cheap meal. Yes the steak looked like it sat under a light to dry out: vile feels like too harsh of a word but I did leave more than half on the plate, which is not something I do. Let’s go with vile, if not only to describe the entire picture.

My friends burger had pickles and tomatoes on it, she was rude when he brought it up and said he didn’t request for them to be left off. Pickles and tomatoes both weren’t listed on the menu. He hates pickles and is allergic to tomatoes.

Not one stop in to ask how the meal was... we waved her down to get the cheque. What a waste of money. I should have been paid for that experience.

Two stars only because I don’t hate the chain and want the review to be taken seriously. I don’t give bad reviews. This was just such a god awful experience and I didn’t feel like I was given an outlet to express that. No “how was the meal” or “how was your experience” or “how are you tonight?” I was looking for an opportunity like that where I could give constructive criticism. There were no opportunities given.

Anyway; no I’ll wishes. Just wanted to let you all to know to proceed with caution. I read reviews before choosing a restaurant and I’d want to know about an experience like this.