Khaki express Restaurant — Restaurant in Richmond Hill

This place is a FRAUD with the worst customer service, save your money. they give their customers raw Kabob and blame it on the type of meat it is. WELL CHANGE IT THEN! The past 2 times that we ordered their Kabob it came raw on the inside and overcooked on the outside. The first time we called they told us it’s because of the “new meat” they’ve switched to and they did not offer any refund or to replace it. And now a few months later we ordered again hoping it’s better but it was raw AGAIN. My husband called them and the lady who works there was incredibly rude and unprofessional, no customer service knowledge at all. We won’t be ordering from Khaki again.

Responding to the owner’s response: first of all let me teach you basic customer service skills LISTEN to what your customers are saying and do NOT insult them, if people are complaining about your uncooked kabob then take the time to resolve the issue instead of excusing it for the “type of meat” and being rude to customers. second, stop lying, we never asked for a refund if we wanted free food we could have reported to ubereats and get our refund easily but we called to let your staff know about the uncooked kabob and in response your employee was extremely rude and unapologetic and know very well that your staff is rude and untrained to speak to customers. We did not finish the food this was just the piece that i took a picture of. But thank you for further proving my point by leaving such a rude comment insulting us again. We used to order from Khaki consistently because it used to be good so just accept that the quality of your food is bad and stop embarrassing yourself. It is very unfortunate for you to ruin your own business by being so arrogant. We NEVER insulted any of your employees, your employee was the one who insulted my husband, never even offered a replacement and you know that so stop blaming the customer. Anyhow, your other reviews are proof that we’re not the only ones who had a bad experience with your...

I had one of the worst experiences at Khaki Restaurant.

The first time I visited, I politely asked if I could have a small piece of tahdig with my meal. They said yes, but then brought me 5–6 large pieces. I assumed they were being generous, but later I was shocked to see they charged me $15–$17 just for the tahdig! Even though it was their choice to bring so much, I still paid without making an issue.

I decided to give them another chance and went back today. Today, my order was supposed to include a salad and a drink. After I started eating, they suddenly told me: “Actually, you don’t get a salad because the kitchen made a mistake and gave you more rice instead.” First of all, the “extra rice” they gave me was barely 10 spoonfuls — nothing close to a proper portion. Second, I had paid for the salad, and it’s completely unfair to just cancel it after serving the food.

If the kitchen makes a mistake, the right thing to do is to apologize and make up for it — for example, by offering the salad and the rice as a gesture of goodwill. Instead, they blamed me for their error and refused to serve what I had ordered and paid for.

This shows a lack of honesty and professionalism. Sadly, both of my visits here were disappointing, and I cannot recommend Khaki Restaurant to anyone.

Overall, this place is not honest with customers. They make mistakes and instead of taking responsibility, they put the blame on you. Very disappointing, and I would not recommend Khaki...

A few months ago, we placed a large order from this restaurant — koobideh, joojeh kabob, and rice — for around 10–11 people, as we were hosting guests. Unfortunately, when the food arrived, it was so extremely salty that none of our guests were able to eat it. The entire order ended up untouched and had to be thrown away. It was a very embarrassing situation for us.

What made it more disappointing is that this wasn’t our first time ordering from this restaurant. We had ordered several times before and were actually very satisfied with both the quality and the price of the food. That’s exactly why we chose to order from them again for our gathering — we trusted them.

We called the restaurant right away and spoke to the lady who usually takes orders. She admitted that they had used a different kind of salt that day, which caused the issue. She said a manager would contact us, but no one ever did. We followed up a couple of days later, explained everything again, and were told the message would be passed on — but again, nothing. Not even a simple apology.

This experience was truly disappointing. Not just because of the wasted cost, but because of the lack of basic responsibility and respect toward a customer. We really expected better, especially from a place we had trusted before.

چند ماه پیش، ما یک سفارش بزرگ از این رستوران دادیم — کباب کوبیده، جوجه و برنج — برای حدود ۱۰ تا ۱۱ نفر، چون مهمان داشتیم. متأسفانه وقتی غذا رسید، آن‌قدر شور بود که هیچ‌کدام از مهمان‌ها نتوانستند بخورند. کل غذاها دست‌نخورده ماند و مجبور شدیم همه را دور بریزیم. این موضوع واقعاً برای ما خجالت‌آور بود.

نکتهٔ ناراحت‌کننده‌تر این بود که ما قبلاً چندین بار از این رستوران سفارش داده بودیم و واقعاً از کیفیت و قیمت غذاها راضی بودیم. دقیقاً به همین دلیل بود که دوباره برای مهمانی‌مان از اینجا سفارش دادیم — چون بهشون اعتماد داشتیم.

ما بلافاصله تماس گرفتیم و با خانمی که معمولاً سفارش‌ها را می‌گیرد صحبت کردیم. او گفت که آن روز از نمک متفاوتی استفاده شده بود و همین باعث این مشکل شده. قول داد که مسئول رستوران با ما تماس می‌گیرد، ولی هیچ‌کس تماس نگرفت. چند روز بعد دوباره تماس گرفتیم، همه چیز را دوباره توضیح دادیم، گفتند که پیغام را منتقل می‌کنند، ولی باز هم هیچ خبری نشد. حتی یک عذرخواهی ساده هم نکردند.

این تجربه واقعاً ناامیدکننده بود. نه فقط به خاطر هزینه‌ای که هدر رفت، بلکه بیشتر به‌خاطر نبود مسئولیت‌پذیری و بی‌احترامی به مشتری. از رستورانی که قبلاً بهش اعتماد کرده بودیم، انتظار بیشتری داشتیم.

Update (May 5, 2025): In response to the restaurant’s reply...

First of all, I want to clarify that in my review, I never asked for a refund. My main disappointment was not about the money — it was about the complete lack of responsibility and acknowledgment from your side.

If you needed the exact date of the order, it was November 10, 2024, and it was a lunch order. You can refer to your phone records or speak with the staff member who was working that day. I’m sure they would remember the issue — this wasn’t a typical situation. Your own staff clearly told us over the phone that a different type of salt had been used in the rice that day, which caused the problem. The food was extremely salty because of the rice, not the kebab.

I want to be very clear: I’ve never tried to damage any business, and even after that bad experience, I still ordered food from your restaurant again because I truly wanted to support a small local Iranian business.

All I expected was a simple, honest apology — nothing more. The fact that your response is defensive and focused on “evidence” instead of just acknowledging the issue is, frankly,...