McDonald's — Restaurant in Richmond Hill

This review is not about the quality of the food but about the service provided by a staff member named Lily, who I was told is the manager of this McDonald's branch. After two encounters with her, I feel compelled to share my experience due to her behavior. I had been informed by two other McDonald's branches that I could exchange a gift (a Crocs keychain) because the branch where I made my purchase had run out of stock without notifying customers. I decided to visit this branch after paying for my meal to resolve the issue. Upon arrival, I explained the situation to a staff member who was willing to help and was about to give me the only Crocs keychain they had in stock. When Lily came over, she immediately declined my request without listening to my explanation. She kept repeating that it would be unfair to other customers, while I explained that the situation was unfair to me since I had been told an exchange was possible and had made the effort to drive to the branch. Despite this, she showed no empathy or concern, nor did she offer any apology for the inconvenience. When I requested the contact details of her superior, she gave me the name "Violy Passion," I hope this review reaches the appropriate management, as I expect my feedback to be taken seriously. I plan to personally visit the manager tomorrow, not because of the gift but to address Lily's rude and dismissive behavior, which I believe is unacceptable for someone working in a public-facing role. Additionally, I would like to point out that this is not my first negative interaction with Lily. Around a year ago, I inquired about job opportunities for my brother at this same branch, and Lily dismissed me despite there being an available position listed online. I will also report this incident to McDonald's Canada to see if this situation would be handled the same way if it involved someone of the same nationality as hers. I feel this might have influenced her behavior, and it is a concern that should be addressed by management. I hope McDonald’s Canada reviews this situation, as staff members like Lily reflect poorly on the company’s customer...

In the chaotic kitchen, it took him 20 minutes to complete my order and I am the only one on the list.

The employees had almost no hygiene awareness. The tomatoes in their hands moved several operating tables, and they also collected cash during the period, but they were put into use without any cleaning.

I asked for unsalted fries, extra bacon and cheese for the burger. I thought that waiting for it for so long could at least be done as required, but it didn't. They gave me the fries that had salt and forgot to put what I asked for.

For profit, McDonald's hires many unprofessional and poor hygiene awareness, but at least it should provide corresponding training and...

The manager who took my order is not helpful and showed poor attitude. I am a new user to the MacDonald mobile App. I am already logged into the app but didn't know which tab in the App to go to in order to collect points on my order. The manager was not happy with me asking for help, and was annoyed and rudely told me to log into the Mobile App (which I was already logged in) and asked me to find it myself. It probably would have taken her 3 seconds to show me where I can locate the code but she refused to help. I am sorry for this lady manager who wear glasses (I wouldn't waste my time to ask for her name) for her poor customer service and lack of...