Tim Hortons — Restaurant in Richmond Hill

From 1 Star to 5 Stars- long live excellent service!

Summary: As of January 1st, all meals began charging $0.30 for each portion of sauce added.

In general, I understood this (for the items that do not come with sauce). However, my main order is two Farmer Wraps, with Ranch Sauce instead of Chipotle (I am allergic to the chipotle). When substituting, $0.30 was added for Ranch, and an additional $0.30 for extra Ranch. This means that I'm paying an additional $1.20 per order. If I went periodically, this wouldn't matter. But, in 2023, I recorded 92 visits on the app (in reality, it was many more). This means I'd end up paying a couple hundred dollars a year... for sauce (that I'm already paying for once).

As this seemed illogical, I left a post here and subsequently reached out to the appropriate party- resulting in a call with the Regional Manager. The regional manager expressed the same concerns, agreed with the illogical policy of paid substituions, and has put in motion a plan to correct this.

Tim Hortons could not have handled this situation better (presuming the reversion will eventually be...

I love to visit this place whenever I am in Canada. Ihere every year around the same time for a week n one evening visit for Garden veg soup n crispy chicken wrap is a must for one week . But this time for three days all went well with me n my 3other friends..on the 4thday soup n sandwich was serced without trays. Next day the order was not completed as the other hostess took over inbetween had to remind her to complete the order. Today the 4rth may evening.... It was short of food not much was available at9.20p m ordered just a cheese begal with processed cheese with black pepper n needed toasted. But what I recieved was all different...asked for a change ..oh gosh the begal was all burnt...Ihad to give it back...i had to request her to do the order properly.....very rude staff ...taken for granted specially the girl had no proper uniform n still serving.....Now will never come back to my fav.Tim again even if I may crave for it... Sorry state. N sad.😣pl check the attached pics of my happier time n the...

My friend told me they were very fast(she just ordered 1 cup of coffee), but I was disappointed.I've been Tim's guest for 17 years and I've never seen anything like this. I arrived at 10:30am to order, and by 10:45, the people in the back of the line had already left, I waited for 15 minutes for nothing.Since I was told I had ordered too much (6coffee&1icecap), they had to give it to the next few people first.As a result, my boss scolded me for being late for work.By the time I left, they weren't ready.When I called the manager in the afternoon, the manager's attitude was even worse and she didn't apologize at all. Don't I deserve an apology because I'm Chinese?Is she giving me the attitude during this pandemic because I am Chinese??? This is racism ！！！！！！I don't think I will...