I have been going to this DQ for 25 years. We have been having issues with no fudge in the buster bars. I buy them by the boxes. I made a complaint to the manager, who was more then happy to refund the 4 i bought and added 2 more to make a box for me. Yesterday I went to buy a box, but bought an individual one just in case. I was thinking they had fix the no fudge policy in their buster bars. Well the did it again. No fudge in the middle or the bottom on the buster bar. These I buy all the time, why they aren't making them properly even after complaining is beyond me. I have now decided to go to the # 3 rd location. If you're going to make and sell a product , make it properly. Don't skimp out. when someone complains, look into it. You just lost a long time...
Read moreRossana is super friendly and very well at communicate about what we want for the custom cake. This store has issue with delivery tho. I arranged Fantuan to pickup, while the a male staff there was very rude, not trained, and not good at communication, not even bring up our inquiry to the back kitchen. It caused us big trouble and waste of time to coordinate with our Fantuan delivery guy in order to get the cake. I email them back and tell them what was happening. No one replied me a single word. Hope this won't happen to anyone else. Nowadays customer service is the key! I would recommend people to go DQ steveston, if you can't get on hold of Rossana, try another store. That would be my...
Read moreThe lady serving the ice cream doesn’t wear a mask considering she is preparing ice cream, handling it and holding icecream cones while calling out customer names. Not only that, I asked for a cup for 3 cones to go and she wouldn’t give. She gave me a cup holder and punch a hole on it. The cashier even said that they have been doing it and it works. Clearly its not Dairy queen standard. They are cheaping out on cups. Its all melted and dripping in the car when i got home. Plus i have 2 blizzardsto carry. Cones were dripping in car and floor as i wAlked. Very poor customer service. I hope Dairy queen will maintain their standards whichever...
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