Micha — Restaurant in Richmond

It is not my first time to be here - but I really want to share my take-away experience for today:

I went into the store today at around 7pm and the place is not very busy - I stood at the entrance and waiting for someone to greet me and tell me what should I do for take-outs.

Then a lady with gold hair, wearing a glasses and a mask came to me and asked me what do I need. I tried to told her I want to order take-aways and what I need. Then I grabbed a menu and tried to point to her what I need (I ordered deep-fried squid) - she does not even bothered looking at it and just make me to the payment place.

Then she just put my order in and not even repeat what the order is - I do not even recognize the order was wrong until another lady deliver that to my hand. When the order went wrong, I gently told her the order was wrong (She gave me fried chicken nuggets) and please exchange that with what I want - then she waved the lady who helped me with the order. I told her about this and she used a very impatient tone and told me that was what I ordered, then I said no it is not. After that she kept saying I ordered chicken nuggets instead of fried squid with an EXTREMELY RUDE TONE and even saying something like "I swear I heard you said chicken nuggets" with her crossed hands. We went back and forth for at least three time, and she kept pushing the wrong order to me and simply just want to kick me out of the store. Eventually she said nothing and just went to the kitchen to re-do the whole order as I refused to take the wrong ones.

Hopefully the management can see this - I do not believe that is a right attitude to serve customers. I understand working in a restaurant can be intense and made mistakes. I do not mind waiting for extra time when this happens - we all made mistakes and what we need is to admit the mistakes and solve it, instead of using rude and reluctant attitude and try to push things through.

P.S. The food got no problem at all and they are tasty - I still rate them a four out of five. But hopefully the service can get better in the future and these situations...

Disappointing MSG combo for two... We always see people lining up for this place and finally got to try out their food.

Very disappointing meal... The deep fried chicken was so stiff and salty, doesn't taste like it's freshly fried. Very disappointed that such a statement Taiwanese item yet quite easy to prepare taste so bad....the same item in some food court in Richmond taste so much better.... We picked pig ear (too hard, maybe not blanched well before flavoring), marinated egg (standard) and pickled cucumber (standard flavor, but I wish it was the long slice cut) The pork blood and intestine dish was the worst...it supposed to taste spicy like the menu indicates, but it's not spicy at all. And the whole dish is just too mushy... We upgraded the rice to egg and beef slices don. The beef quality is not that good, and overly salty. No comment on the egg, swallowable, but mushy.... I have to say this place uses way too much MSG in their food...very thirsty throughout and after the meal...and we don't even finish the food...

Honestly, a combo for two for almost $50(before tax and tips) for this kinda of food is very very unacceptable... Knowing the food cost of these ingredients are actually quite low and prepping is relatively short and easy, for a meal like this, there are definitely many more better options in Richmond.

Service was ok, very fast serving, servers are quite attentive. Atmosphere is good, spacious and bright, quite a comfortable dining place, I just hope they focus more on the core of a...

Recently changed their name to Micha so i decided to head back in for a try. The old Strike was okay, nothing to really rave about.

The decor has changed and they really revamped the area. it is alot more comforting. Service was okay as sometimes it was hard to wave a waiter over as they all congregated by the bar.

Ordered an order of chicken nuggets which was little underwhelming. It was $7.95 which wasn't a bad price for the amount of chicken that I go but I have suspicion it wasn't fresh. It was warm (not hot) when it was served. The chicken were tender but the insides were not moist. The batter was not glistening. The taste was okay. Just pretty average, at least it was not extremely oily.

Ordered the Taiwanese Beef Noodle Soup as well as the Marinated Pork Egg fried rice. The soup for the beef noodle soup was surprisingly very good and very tasty. There was definitely a good kick and seasoned very well. The noodles were so chewy and bouncy in your mouth. The beef was okay and came with small pieces. The fried rice was also very tasty and flavorful. The fried rice was seasoned very nicely and the marinated meat with tiny pieces of fat gave it s very aromatic taste! Altogether, it went very well and found myself taking one bite after another.

Though the decor has changed and so has the signage, the menu remains the same old Strike menu. The food quality is about the...