Starbucks Coffee Company — Restaurant in Richmond

If I could give 0 stars, I wouldn't give 1 star. I have never seen a Starbucks worse than this one! I ordered a warm drink and didn't say it couldn't be made warm when placing the order. What I received was so hot that the first bite burned my tongue. Then I went to the store clerk, and a male clerk said he couldn't make warm drinks, but I had ordered them at another store before. If it is not possible to make warm food, please inform us when placing the order, so that customers will not accidentally get burned. Even their cups don't have...

I'm very upset and frustrated because I'm a regular customer at Starbucks and this behavior was truly unacceptable. I wanted to pay using the Starbucks app, as I always do, but they insisted that I use my debit card instead. On top of that, they made my drink incorrectly. When I politely pointed out the mistake, the staff member threw the drink and, with an angry and aggressive tone, shouted, "I'll make it again!" This kind of disrespectful and unprofessional behavior is completely...

The Asian woman (the young one, I didn’t catch the name) work here is really a shame. She’s not willing to helping, not even patient to answer questions, I ordered 11 cups of drink, she’s like we don’t have enough, we don’t have bags for you to carry, I can’t help you to bring 11 cups to your car, bring someone else next time. What’s wrong with her? A total human waste. She’s a shame for...