Starbucks — Restaurant in Saskatoon

Hi team, just a quick but important reminder for staff training:

“No foam” does NOT mean “no whipped cream.” Foam and whipped cream are two completely different things.

If a customer doesn’t want whipped cream, they’ll say “no whip.” If they say “no foam,” it means they don’t want the milk foam—but still want the whipped cream on top (if it comes with the drink).

Foam is free. Whipped cream is an add-on that customers pay extra for. If we remove it by mistake, we’re essentially taking away something they paid for.

It’s not the staff’s fault—this just needs to be made clearer during training, especially for those who are still learning English. Let’s make sure everyone understands the difference so we can keep our customers happy and avoid confusion.

I spend $20 a day at SB. I buy 2 white chocolate mochas and select "no foam" (I don't select "no whip cream") but instead of no foam they give me no whip cream it changes the entire taste in my case, for 2 reasons;

I get 1 pump of WCM sauce , instead of 5. So I rely on the whip cream for additional sweetness. When you don't add whip cream the barista instead adds another inch of milk (where it would normally be whip cream), so now you're altering the drink even more and diluting it (making it even less sweet) .

Unfortunately, since I placed the order through DoorDash, there’s no way for me to get a refund unless the drinks are completely missing. I’ve already contacted Starbucks Customer Support, but they advised that they don’t handle third-party delivery issues.

That doesn’t feel fair. I paid full price for drinks that aren’t right, and this isn’t the first time it’s happened. I understand mistakes happen, but when there’s no way to make it right, the customer is the one who loses. That’s not okay.

I’m hoping this can be passed along to the right team, because if needed, I will escalate this further. I love Starbucks, but I don’t think I should have to pay for someone else’s mistake—especially when I’m a paying customer who ordered exactly what I wanted.

Thank you...

I don’t typically go to this Starbucks. I tend to go to the Idylwyld location. I placed my mobile order, pickup time was fast. My drink was made wrong, I went back in and politely told them. The one employee was wonderful, the other one not so much. She openly complained about me having it remade and was extremely rude. Saying “They always do this, the app needs a note section for this order and they should be properly charging people for getting it made with sweet cream and not coconut milk”. I’ve had this drink made wrong at my usual location and they apologized multiple times and fixed it. I know things happen and it gets busy but to have an employee openly complain about your order in front of you is extremely rude and unprofessional. I was extremely disappointed in this service. If my $10 drink is made wrong and I’m extremely nice about it, why are you being rude in front of me? I do not recommend this...

Pretty disappointed with my experience today. We ordered a Venti Serious Strawberry Frappuccino and a Venti Chai Creme Frappuccino. I asked for 2 extra pumps of chai for the Chai Frappuccino and cinnamon dolce topping instead of cinnamon on top. When we got our drinks, the Chai Frappuccino got caramel sugar topping instead of cinnamon dolce topping. I told the person at the window about it. She apologized and they remade the drink, which had the correct topping this time. However, once we left the drive thru and took a sip of our drinks, the Chai Frappuccino (for me) was bland. They forgot the 2 extra pumps of chai when they remade it. My brother also said that the strawberry Frappuccino was missing the top layer of strawberry puree. I was also disappointed by the fact that I was charged extra for the 2 chai pumps when in fact I didn't get...