Blue Mermaid Seafood & Steak House — Restaurant in St. Catharines

This place has a Nice look but the food is disgusting. I came for a date and had surf and turf. The steak was the blandest piece of meat I have ever tasted, the lobster was gross without an ounce of freshness. It was obviously frozen and the entire time I was daydreaming about red lobster Ironically. I ordered a Margarita assuming it was a high end fancy restaurant and obviously would serve a classic Margarita. WRONG. The drink was the color of bright green lime kool-aid. This "fancy restaurant" served margarita mix as a margarita, so I instead got white wine (also gross but drinkable if you pinch your nose). The chocolate mousse cake was like week old refrigerated discount walmart cake, was not moussey at all. So disappointed. Our entree took at leas 35-40 minutes to come out, we were starving not trying to fill up on the onion shlop they serve us and the bread. And then to top it off at the end of the meal I was offered a bottle by our secondary waiter, Not our primary waiter the more season gentleman (he was a gem and totally innocent) the second younger bald waiter offered to get me a bottle to take out my large amount of wine I had not yet drank...which I thought was fine since many restaurants will give you the wine bottle and let you cork it and take it out the restaurant ( this is what I assume he meant). WRONG!!! all of my assumptions were wrong at this place. DO NOT BE LIKE ME!! AVOID THIS PLACE IF YOU LIKE FLAVOUR FOOD. So back to the bald waiter offering a bottle for me to transport my wine from the restaurant, naturally i'm thinking he is about to bring me a wine bottle since i got a half liter. He brought a crumpled up empty rinsed out plastic water bottle.🤢... And then when he sense my skepticism he assured me it was a clean bottle that he just dumped out, so i reluctantly agreed at which point he turned to my date who had already settled the bill and said "good luck with that". This place is disgusting. I could have said A LOTTTTTT more at the time but I am only comfortable sending 1 item back per sitting if i go out and don't like something. more than that i feel like i'm being difficult even though people have the right to like the food they buy, ESPECIALLY IF IT IS HIGHER PRICED. Anyway i will never be back the short bald waiter has no idea how to wait on customers. the only thing that was good was the free garlic bread...

My wife and I have been at this restaurant at least eight times in the last two years. We always looked forward to it when we come into the area to visit a relative. This all ended last night, when we were served by a new waiter named "Dave". First, we ordered a glass of champagne for my wife. Dave said it was a fresh individual sized bottle, which we know as a "split". Splits are always brought to your table unopened and in the better places, the waiter then opens and pours at your table. He brought a small glass of champagne, 3/4 full, and obviously not fresh. We have been dining out long enough to know what a fresh glass of champagne looks, and tastes, like. We think he emptied an opened bottle of stale bubbly and tried to pass it off as a fresh split. Normally we would have walked out on the spot but it was late and I was starving so we forged on. When he brought my wife's oysters, he clumsily dropped a lemon wedge and fork in her lap. When I ordered my filet, I asked for it to be well done. Dave began ribbing me about the order, which was bizarre to say the least. A well done steak...not a difficult thing to do. He was asking stupid questions like..."what are you doing here...you're killing me". Huh??? I am "killing him" because I want a well done steak.? It gets better. A buddy of his, some guy in a sloppy hoodie and sweats, was at a table to our right, drinking a beer. Dave actually said to us that he would be busy talking with his bud, and we should "holler" at him when we wanted something. He then spent considerable time at this table with his back to us, and we had to listen to their personal conversation throughout most of our dinner. Wow. If we wanted this kind of bargain basement treatment, we would go to a greasy spoon. We tossed Dave a bone and left him a small tip because you can't help feel a bit sorry for someone so stupid, but we will NEVER be back to this restaurant. Sad because up until then, we...

This restaurant gets only one star from me for one reason: The manager. I took my 88 year old mother there for dinner in March. Our waiter was lovely. They had a wonderful piano player who had been playing there for years. He was almost as old as my mother but completely charming. The problem came when we ordered our food. My mother and I both love East Coast lobster and were delighted to find lobster tails on the menu. She ordered one and I ordered the "two tail" option. When they arrived, we were dismayed to find they were rock lobster. We immediately summoned the waiter who apologized but said he could not bring us something else without asking the manager. The manager came over and said it was our fault for not asking. I told him that in Canada, our lobsters come from the East Coast and lobster is lobster. If it's not lobster it's, rock lobster from the south which is not the same thing and any other restaurant i've ever been to specifies rock lobster since it's not even native. He then told me that the menu did specify Rock Lobster. Which it did - for a completely different dish in a different column. But frankly that only proves my point - that if he specified in one place and didn't in the other, the natural assumption is that the unspecified is the native Canadian lobster. He refused to make any adjustment. Our waiter came back and told us he was embarrassed and sorry for our treatment. I later heard him and two other of the wait staff talking about how upset they were with the manager for his behaviour. My wife's meal which was a Dover Sole was fine. Nothing special but nothing wrong with it. My escargot appetizer was old school and what you'd expect. No complaints about the actual cooking of food, but nothing that blew me...