Bandra Cafe — Restaurant in Surrey

BANDRA CAFE’ @ 4STARS 🌟 On SCOT ROAD & 73Ave, Surrey BC CANADA 🇨🇦 (in Strawberry Hill Plaza) Opened Exactly 1Year BK in NOV2021. “FEEL Of HOME AWAY 4rm HOME”…. As The Name Suggests it is A Complete Remindence Of A Typical DELHI Or BOMBAY (BANDRA) Style CAFE’ & Hang Out Joint to Chill Out With Friends Or PARTENER. At The Entrance, The Warm FIRE 🔥 PLACE (Wd Real Fire) & The DIsplay Of Variety Of INDO WESTERN FUSION Of Different PASTRIES & DESERTS is Very Warm & Inviting. The LOUNGE has A BIG CARROM Corner Wd A Comfortable CARROM BOARD Setting Next to The Warm & Inviting FIRE 🔥 PLACE, To Play & Enjoy With Friends Or A LUDO BOARD Corner To Play With Kids & Family Or The CHESS BOARD Corner To Enjoy With Your Partner Along With Cutting Chai Or BOMBAY CHAI ☕️ Or The Original INDIAN EXPRESSO COFFEE ☕️ Which We’ve All Missed. It’s A total Feel of DELHI & Bombay Atmosphere & FOOD 🥘 MENUS With Both VEG & NON-VEG BOMBAY, DELHI & NORTH INDIAN, STREET FOODS & SNACKS & Complete Canadian BREAKFAST / BRUNCH Wd Waffles 🧇 Pancakes 🥞 Eggs 🍳 & Toast, Variety Of Popular Western & North INDIAN Specialities Plus INDO CHINESE Complete LUNCH & DINNER Dishes in Menu. Finish Wd SOUPS 🍲 & PASTRIES Or FALUDA KULFI Deserts too in the Menu. Their PAO BHAJI Is Very Popular. Our 1St Visit For Coffee Was 15DEC 2022, The INDO FUSION GULAAB JAMMUN CHEESE CAKE 🍰 PIECE (Suggested By RAGHAV, Our Friendly, Young Server) Ws Pricey $7-$8/Ea But Delicious. RAGHAV, Was Very Welcoming, Friendly, Smiling Hd A Nice Conversation Wd Us & Gv Us Good Suggestions & Service. His Warm & Friendly Nature & The CAFE’ Atmosphere Will Surely Take Us Back Soon. Prices r A Bit High & Quantity Seemed to Be little Small For The HIGH Prices. They Hv A Liquor Licence, Kids Menu & is Totally Wheel Chair Assessable. Special 2STARS 🌟 r For the Ambience & Different SetUp Wd A Warm Welcoming Feel & Bombay / DELHI Speciality Dishes in the Menu (But With Little HIGH PRICING). 1Full Extra STAR For FRIENDLY SERVICE By The Charming Server : RAGHAW 👌🏻! Will Surely Recommend & Happy to Hv A Place Like THIS In SURREY Canada 🇨🇦 Wd ‘A FEEL Of HOME AWAY 4rm HOME’. We Went Agn 2DAY, 16FEB 2023 for A Late Lunch at 3PM (Added Another ➕1/2 Star 2Day), It Was Jam Packed. Really Enjoyed The SZECHAUN SIZZLER ($19) Loaded With Fresh VEGGIES, 4 Fresh BIG PANEER Pieces & FRENCH FRIES 🍟 On A Bed Of VEG FRIED RICE : All Topped & Dipped in A Tasty Spicy 🌶️ SZECHWAN Sauce Came SIZZLING HOT 🥵 On A SIZZLER PLATTER (Highly RECOMENDED) Along With SHAADI WALI COFFEE LOL 😝. Met On of the the Friendly Director/ Co Owner : LIONEL 4rm Bombay. HE Ws Going Around to All Tables & interacting With the Guests Telling Them They SetUp & Organise Private Parties at Home &/Or Provide Home Catering too. Went Agn 2Day, 18MARCH For LINCH (V r Now A Regular There) & Ate The Very Delicious HAKKA SIZZLER : VEGGIE HAKKA NOODLES Served With A Good Quantity Of PANEER MANCHURIAN Or Chile Paneer & Spring Rolls on A SIZZLER Platter ($19, A MUST Try) & Repeated Our Fav SZECHUAN SIZZLER Agn. V Wr Recognised & AtOnce Attended By the Always Smiling 😊 Very CHARMING & Welcoming RAGHAV BHANOT (Now A Happy Floor...

Absolutely abysmal experience. I placed an order for pickup at Bandra Cafe and was informed by a dismissive staff member that it would take 25 minutes—an unreasonably long wait for a basic order. When I expressed surprise, I was curtly told that it was “standard time,” with not even a hint of courtesy or accommodation.

Within two minutes of placing the order, I called back—only to be told that the order was “almost ready.” A blatant contradiction. Suddenly, I'm being bombarded with calls from multiple staff members, all regurgitating the same absurd excuse: “We can’t cancel the order because it’s ready.” Ready in two minutes? Really?

When I pressed one of them on this ridiculous timeline, he casually replied, “Yeah, it’s ready.” The sheer incompetence and disorganization of this establishment is staggering. Unprofessionalism drips from every interaction. Not one employee had the decency to take accountability or offer a rational explanation.

Avoid this place unless you enjoy dealing with clueless staff, contradictory information, and a total lack of customer service. Pathetic.

Since I’m able to reply back to your response. I would add my response back to my initial review. Your response is as disappointing as the service I received—defensive, tone-deaf, and completely lacking in accountability. Instead of listening to a customer’s legitimate concerns, you chose to write a self-congratulatory essay defending poor service and accusing me of being the problem. That says everything.

You keep insisting a 25-minute wait is “standard” for “quality food,” yet you also claim the order was “already being prepared” within two minutes—so which is it? Either you have magical chefs who work at warp speed, or your story doesn’t add up. Pushing my order “to the top of the list” is not a favor when the communication is inconsistent and dismissive, and when the order is suddenly “almost ready” moments after being placed.

What’s truly shocking isn’t the timing—it’s the condescending attitude you’ve taken toward a paying customer. Your staff’s lack of basic courtesy, inability to handle a simple change, and your own failure to acknowledge any room for improvement is why this review exists in the first place.

If you think this is how you “do things by the book,” then it’s time to rewrite the book.

Best of...

The ambience here is very good, though the music does get a little too loud at times. Unfortunately, the food and service this time left me extremely disappointed, which is surprising because I’ve come here often before and usually enjoyed my visits.

Service: We ordered a High Tea for 2, and while we asked for tea to be served with the food, it came about 10 minutes later. By then the food was cold. We also ordered bun maska with extra butter—though they forgot the butter initially. It was brought quickly when requested, but without a knife, so I ended up using the stirrer to spread it. Service overall felt inattentive; several times we had to look around for minutes to find staff, and at one point we noticed some of them playing with a guest’s child instead of attending to tables, despite the restaurant not being busy. The kulhad chai had a noticeable soap smell—though it was replaced, kulhads traditionally aren’t meant to be washed and reused, so this was disappointing. Midway through the meal, our table was partially cleared, including some cutlery, but no replacements were provided.

Food: The selection was very underwhelming for High Tea. We were surprised to find grocery store cupcakes and sweets included—if I wanted grocery store cupcakes, I’d simply buy them. The rest of the food was very average, nothing close to the “wow” factor I’ve experienced here before.

Other Notes: When leaving, there was no one at the front. There was no call bell either, so we just stood at the door until someone eventually appeared. As for pricing, I usually don’t mind, but $16 for 8 momos feels excessive.

Overall, Bandra Café used to be a comfort spot for me, but this visit left a sour taste. I truly hope they can improve both service attentiveness and the quality of their...