C-Lovers Fish & Chips — Restaurant in Surrey

We had an unfortunate experience at C-Lovers in South Surrey on King George Blvd on Monday June 28, 2021. We have dined in and taken out on several occasions previously and been very happy with the value, product quality and customer service. On June 28 it was my son

s birthday so we planned a family lunch. as my youngest daughter has a newborn we decided to take out. I ordered it for 1 pm. We arrived at about 12:56 pm and entered and paid for it. The server asked us to wait outside to comply with their pandemic rules. Inasmuch as it was 37C outside we decided to wait by the door inside as it was air conditioned. A moment later we noticed the cook manager speaking to a server who came over to us and asked us to wait outside. We replied that we had decided to wait inside due to the heat. The other side of the restaurant had customers seated in adjacent tables separated by plexiglass and there was a plexiglass barrier between us and them . We were at least 12 metres from the nearest customers and at least 6 metres away from the service area so we were exceptionally socially distanced from everyone, we were both masked and both my wife and I have been fully vaccinated for over 2 weeks. The server came back after she had talked to the manager who had told her that rules insisted that we wait outside. We thought it ironic that his rules permitted indoor diners to be within one metre of each other unmasked while he insisted that we, masked, vaccinated and socially distanced needed to be outside. We complied but we were upset. There were several hundred extra sudden deaths in the lower mainland due to overheating. Many of them were seniors, which my wife and I are. The premier caught some flack a day later for saying people should be intelligent enough not to step out into the heat. I have run my own business for more than 4 decades and have experienced that good customer service and common sense trump arbitrary rules that in this case made no sense whatsoever. 3 days later the next phase of pandemic restrictions have been met. Bottom line is we won

Absolutely unprofessional! The couple shown here on google maps in the image doesn’t appear to be the guy I encountered. I was masked per obvious reasons. Zero displays of menus. You have to get up real close to the plastic divider up front counter in Order to read the small menu stuck to the plastic. My first time going and will be my last! Poor menu or lack of menu signage. Haddock ok, Cod ok, halibut ok. I was going to order Pollock didn’t see it on the menu but they do have it. I was unfamiliar with the menu and the establishment. I asked for Pollock the guy (assuming this Brandon character mentioned in other reviews) was rude; not only audibly to my face but also his body language. He made head gestures and rolled his eyes at me/to other staff. I called the guy out on his attitude perhaps a bit brash but was already uncomfortable being there. I settled for 2 pieces of cod nothing else. I walked away from counter to the exit/waiting area. Transaction simmered down but this “owner” guy came flying out from back b/c the guy i called out had cried foul to him. This guy was off hinged. Escalated the situation and poorly handled what went down. Didn’t care & assumed it was all on me. He was not just aggressive physically but vulgar/vial hot head. His staff saw the guy treat me like I didn’t know what i was talking about. Keep in mind i had spent 8 years in the commercial fishing industry. I simply wanted clarification on the small hard to read menu! He left from behind the counter towards me yelling, swearing, at this point yes i was not at my best behaviour, but not without provocation. He then went breaking personal space & covid protocol! Got in my face, He appeared to wanna fight me! He (mentioned other incidents) lumped me in with all these other people he’s had to deal with. I said your guy was rude & disrespectful and this owner guy took it to a hole new level. Didn’t even ask what happened or ask other staff what they saw. I said I’ve paid for my food just hand it to me and let me leave. I am sure it all could have & should have been handled...

It was finally great to sit in a restaurant to dine after such a long time... and I would have thought (and assumed) that the restaurant,, chefs and staff would bring their A game... Oops wrong.

This was the restaurant (the name/type - not the location per sae) that my son choose as we we out to celebrate his and his son's birthday.

I dropped him them.off at the door while I ran to Safeway to grab their cake and he did the ordering. Needless to say, they got it wrong and more specially- my order. I just wanted a large Caesar and a piece of cod. Cod arrived away, along with a tiny salad.

When I pointed out their mistake, they made out that he didn't order correctly and then it was.. "what do you want me to do about it?"

So instead of either taking it back and bringing the correct one or just bringing the large one I ordered, out came a slightly larger one... I guess the 2 together we supposed to add up to a large one??? SERIOUSLY??

I would have gone out of my way to make it right and keep the customer. What's a few bits of lettuce and some dressing gonna cost them?

The pieces were so large I had difficulty putting it in my mouth/chewing them (admittedly my mouth is on the smaller side).. so I gave up and let the kids eat it. I had the 1 skinny piece of cod.

My son had the all-you-can-eat meal - he pulled the batter of each piece so he could eat it - the grease just dripped off it.

They apparently don't serve some cheap lemon pieces, unless you ask for those as well.

If he hadn't ordered that type of eat we would have left as it took so long for.them to serve the order extra fish - we thought they were off catching it.

In the future I am gonna take pics and post them...

And the cost for this wonderful experience?...