Newton Bhaia — Restaurant in Surrey

Recently I visited this place to buy some sweets, I love Indian sweets it's true, they are too sweet but sometimes it's good to do for yourself a small pleasure 😋. My husband wanted some samosa and we were order chicken samosa (2), Punjab samosa (2) and BBQ samosa (2). Based on my taste Punjab and BBQ samosa were too spicy, but my husband loved it because he eats spicy food. I think this place has bad reviews because you are waiting too long for your order like samosa who it's coming from the kitchen. They tell you 10 minutes but be prepared for least 20-30 minutes. In the window it's a paper who says that some employees are in training so you need to understand and to be patient. The sweets were good, fresh in my opinion, while I was waiting in those "10 minutes" I saw the girls refill some plates with sweets twice. The young girl who served us was nice and polite, it's true her co-worker the other young girl who came to help she was a little bit harsh with the clients. The place seems clean, busy place, they messed up my sweets box, next time (my intention is to come back to try other sweets) I will ask to give me the box while I will wait maybe other order who needs to come from the kitchen. I don't know for how long are in business but I have some suggestions: -to write down the client name on the box or bag to avoid any confusion or to do like order number -maybe they should training the personnel to ask how spicy should be their food -maybe some of employees should be trained to be more patient and polite with the clients. -I don't know the sweets names (I know only jalebi 🙂) but it will be nice if in front of sweets plate to be write down the name of each sweet, I don't think this place is only for Indian community, they are people from others communities, like me, who wants to try something new. Anyway, it's not a such bad place, just small things should...

⚠️ WARNING: Misleading Pricing – Don’t Get Fooled! ⚠️ If I could give zero stars, I would. This was my first time buying Indian sweets here, and it will definitely be my last.

I picked up a box that had “FREE” written on it. But when I went to pay, they charged me for the weight of the box along with the sweets. When I asked why, the cashier told me, “If you buy the box separately, it’s $5.” So how is that free? Instead of saying “free,” they should just be honest and say the box is charged.

To me, this feels like a trick to squeeze more money out of customers — and during busy festival times, most people won’t argue because the line is long. That doesn’t make it right.

I think it’s my duty to show a clear picture of what actually happens here, so others don’t get misled. That’s why I’m sharing photos — because I know some owners will try to deny it.

Bottom line: If you value honesty, don’t waste your time...

Hi, I just want to share my today's experience of the restaurant. Actually, I am a kind of regular customer of the restaurant who always prefer food from here and always order food from here online. Although the food is very taste, but the customer service is very poor. Today I went there and told them to use washroom for 2 minutes only as I am a girl and I had personal problem so I wanted to use washroom for 2 minutes only and the lady refused to use the washroom. I also told them my problem and told them to use washroom for 2 minutes, but she refused. I know it's a policy that customer's can not use the staff washroom , still it was really hard for me to manage that situation. A lady did not help other lady in that situation. Lastly, not all the staff is like that there are other girls who are student they are well trained in...