No.24 Cafe & Bistro — Restaurant in Surrey

The restaurant was clean and the staff was polite and friendly. That's where it ends. Went for brunch with a party of 14. Nobody enjoyed their brunch food. A couple people ordered off the lunch menu and found it enjoyable. Slowest service I think I've ever experienced. It took over 20 minutes from when the first drink got to the table to the last drink of that order. The bartender was clearly reading drink recipes to make things like Cesars (which came with no spice) and margaritas. She clearly had very limited - if any - experience as a bartender. Meals came out a couple at a time with it taking about 10 minutes from when the first dish hit the table to the last. No apologies for this. The summary of kitchen errors for our brunch meals are: Eggs over poached and cooked as pucks Packet hollandaise sauce English muffins not toasted Cold smashed potatoes salads had some rotten lettuce

There was pretty much no quality check. At one point a server (which actually happened to be the manager) delivered a drink (which we'd been waiting ages for), put it down, asked "how's everything" and pretty much bolted away before anyone could even answer.

Myself and my girlfriend complained about our meals not being prepared properly (and having rotten lettuce) and we got an apology and an offer for a free dessert. Alternately, they offered to re-cook the meal, but this was after everyone had finished. Also, all 4 benny orders were poorly executed so why would I have confidence they could do it properly on the next try? There was no offer to remove the item from our bill, which to me, is the only course of action in this case.

When we asked for the bill, we explained how we would like it partitioned and it took about 15 minutes for the staff to figure out how to do this. There were multiple staff rather obviously gathered around the computer trying to work this out. They still didn't get right.

It was eminently clear that this staff is highly inexperienced, undertrained, and there is no leadership.

I took 5 minutes after our meal to politely explain our experience to the manager and make some suggestions for improvement.

Still, she missed this opportunity to make any rectification.

None of us will ever go back and I will be extremely surprised if this restaurant lasts 6 months.

As a side note, I have a fair amount of experience in the hospitality / restaurant / bar industry and have worked in management. This is not a malicious review; simply an...

I wish I didn't even have to give a 1 star to this establishment. My cousin and I waited 20 minutes before I finally called out to a waitress to let her know we haven’t been approached. The hostess walked us in and told us to sit at the bar area, put the menu down and walked away, saying nothing. We sat there waiting and got lost in conversation before realizing how long it had been.

When I finally got the attention of a waitress and asked her if anyone was going to help us, she just stood there staring at our faces and not saying anything. I told her I was just seated there and had been waiting to order coffee. She then says that this is the bar area, so I ask her if that means that there are no servers then. She told me that the “waiters must be on break”- as if that was my problem. How are we supposed to know what’s going on with the staff? Then she asked us what we wanted and wasn’t using the nicest tone. I ignored it and proceeded to order coffee. I asked her if the mint in the mint coffee was peppermint, and she answered “I don’t know, I’ve never had it”- again, with some attitude. At this point, I was not feeling great about how my cousin and I were being treated. I just ordered a different coffee because I wanted her to leave before I had the chance to let her hear it.

After cooling down, I got up and told her to cancel the order and that we were leaving. She said “Oh okay” and that was it. When we were about to walk out, the bartender was about to ask us something about our latte and I told her that I cancelled the order, because the waitress was being rude. She said, “Oh no, I’m so sorry”. No one cared and treated us like we were inconveniencing them by being there.

Sad to think of how excited my cousin and I were when we first walked in and saw how “cute” it was. I’ve had better service at Starbucks and they don’t even have to come out from behind the counter.

I don’t know the names of anyone that was working at that time, but it was on Aug 7th, around...

A friend and I decided to check this place out for dinner. We should have taken the empty dining room at 5:30 pm as a warning sign to not eat there. First off, the prices for the food are atrocious! $22 for a Caesar salad - with no chicken or anything!

I ordered the creamy mushroom pasta. From the first bite it was awful. The combination of different mushrooms did not work at all. The taste was like eating dirt and the mushrooms tasted off. I took a bite of one of the mushrooms and it was extremely sour and tasted horrible. No to mention, the "garlic bread" was a soggy mush and didn't even resemble bread. I could not eat another bite and called over the server. I explained to her the problems with the dish and she left to the kitchen for several minutes. When she came back, she said all they can do is offer me a "complimentary cake". I was thinking... I came here for dinner, not a cake. She was very apologetic and left. Shortly after, a server came to the table with the bill. They still wanted to charge me for my pasta, even though it was inedible. My friend asked if they were going to refund my meal and the server asked "oh, you want a refund of your meal?" it was very frustrating, to be honest. She came back to our table after talking to a manager and said they would give me 10% off my bill. I was taken aback and my friend even said that I barely touched the food. She said "well the best we can do is 30% off." I was tired of dealing with this restaurant so I agreed. My bill was $24+ even after the discount. I will not be returning.

If you want overpriced, foul tasting food - go here. The staff took no responsibility to "make things right" - not even to offer a different dish or if there was any way that they could change/improve the dish I ordered. It was a very...