Las Chulas — Restaurant in Tobermory

My friends and I had eaten at Las Chulas for 2 days straight and unfortunately despite being returning customers, it seems like the staff prioritize kicking RETURNING customers out for purchasing food from a pizza vending machine on their property. On the first day we went to Las Chulas, we had spent a total combined amount of $150+ on delicious food and drinks! Feeling happy from our initial experience, we decided to go back and this time also try the pizza vending machine located right next to their restaurant (and i mean right next to their restaurant not across the street, this was less than 5ft from the door). Every person in our group had purchased an item just the other day and again today still bought food and drinks from Las Chulas. Our entire group was enjoying all the food including the pizza and so was another family who was doing the same, eating pizza from the vending machine right in front of the window of Las Chulas. Remember this for later! All was well until the staff still came up to us to say that we could not eat outside on the benches because of the pizza we had (mind you I had purchased 2 full meals besides the pizza from Las Chulas). We tried to reason with the staff because we've spent a considerable amount two days in a row, we were eating very far away outside, and the restaurant was not lacking in outdoor or indoor seating. To no avail, the staff insisted that none of that mattered and instructed us to leave or get rid of the pizza (which was also 3 bites away from being done lol). After the staff member walked away, one of my friends had left a one star review since they wouldn't allow us to eat the food we bought FROM THEM because the pizza we purchased right outside their restaurant on their property. I can't blame someone for leaving that review since I was also extremely disappointed. As we were preparing to leave, this is when an incredibly dense person who severely lacked problem solving skills/common sense came up to us saying "So I see you left a one star review, there's a sign here that says no outside food so it's your fault you should know this". This is where I get pissed off because not only are we already leaving, but now she's trying to be confrontational about the review instead of trying to SOLVE THE PROBLEM or understand how it happened. Fed up, I let her know that earlier they let an entire family eat pizza in front of their window but the people who spent the most and ate furthest away had to get up and leave. What was her response? This incredibly rude and frankly obnoxious woman says to me "Well we can't control all the people we see outside" as a response to letting others finish their entire pizza outside their WINDOW. Needless to say, all of us were in shock and left with a very poor taste at the end of our experience which very well could've been well prevented by the staff if they had a better attitude. I highly suggest that the property management might want to re-evaluate their rules for their own benefit or provide specific details ensuring the separation of two businesses clearly. If the pizza machine is right at your door, most people won't assume that it's considered outside food and moreover, most people will not think that after also purchasing food from inside your business as well. I pray to God for the sake of this business that the staff we dealt with today, especially the second lady who approached us, are not a managers or in any key roles. They are not fit to handle any customer experience role in any capacity if this is how they approach a difficult situation.

EDIT: Even after my response, the management responds in a defensive and classless manner stating I'm responsible for the actions of my friends which I never witnessed or saw and I am to blame for them asking for cutlery. False accusations and terrible response to a situation they know they could fix by being decent people. Please listen to the 1 star reviews as they express sober sentiments...

Incredibly rude staff. They have a pizza vending machine on site that we ordered WITH the food we got from this restaurant, and they told us to leave after they saw the pizza with the 3 tacos and burrito + drink we got. Other people were eating the pizza there too and they didn’t tell them anything.

EDIT: After carefully reviewing the manager’s response, the same narrow mindset and pessimism that exists in person is clearly evident in their online presence too. I wouldn’t be surprised if the same manager who was rude to us is the person responding to me on google reviews.

To summarize our experience, we went to Las Chulas for dinner one evening and spent at least $150 before tips. We enjoyed the food at the time so much so that we even returned the next morning. The following morning, the manager was rude when I had friends ask for some simple cutlery. It blows my mind that this establishment has a pizza vending machine on site, but then tell people they can’t eat it on site either.

The review left by my friend was warranted. They didn’t leave a bad review because you didn’t want to give them a knife, they left a bad review because instead of trying to be accommodating, you were rude when they asked even after they purchased drinks from you.

The part that really left a sour taste in my mouth wasn’t the fact that I can’t eat food that I got from their property l, on their property. Or the fact that that when my friends ask for a knife, they’re met with nothing but short answers and dirty looks from management. What REALLY ruined my experience here was when the management saw the 1 star review that was left. Instead of approaching us with sincerity, asking how they can improve or even apologize, the manager decided to argue with us and try to explain how she did nothing wrong and that we are horrible customers. No consideration for the money we spent or the contributions we made to this local business.

There’s two things that I think need to happen if this business wants to stay around long: 1, that manager needs serious customer service training or to be removed from the company as clearly their views do not align. The second would be to get rid of that Pizza Vending Machine. It makes 0 sense to offer food somewhere then tell people they can’t eat it where they purchased it. Totally counterintuitive.

The cooks and waiters there are lovely people, the food is fantastic. The manager just sends her employees to do her dirty work and then comes and argues with their customers when her feelings are hurt. Extremely unprofessional. Never returning and making sure everyone I know won’t be...

Step into Las Chulas restaurant in Tobermory, and you're in for a treat that'll make your taste buds do a happy dance. This place is a true gem, and if you're a fan of Mexican flavors that pack a punch, you're in for a fiesta!

Now, let's talk about their quesabirrias. Hold on to your sombreros, because these babies are the real deal. I mean, seriously, they're like little pockets of heaven wrapped in tortillas. The perfect blend of ooey-gooey cheese, tender meat, and all those mouthwatering spices. One bite, and you're transported to a flavor paradise that's practically begging for a mariachi band to start playing.

But Las Chulas is more than just their quesabirrias (although those alone are worth the trip). The whole menu is like a culinary adventure that'll have you coming back for seconds, thirds, and probably even fourths. From their salsas that pack a zing to their guacamole that's so fresh, it's practically doing the salsa dance, every dish is a flavor explosion.

The vibe at Las Chulas is as vibrant as the food. It's like stepping into a Mexican cantina with a touch of beachy chill. The staff is as friendly as your favorite amigo, and they'll make you feel right at home, whether you're a seasoned foodie or someone dipping their toes into Mexican cuisine for the first time.

So, if you find yourself in Tobermory and your stomach starts doing a little salsa of its own, head straight to Las Chulas. And don't you dare leave without trying those quesabirrias – they're the stuff legends are made of. Trust me, your taste buds will thank you, and you'll leave with a smile as big...