Ali Baba's Middle Eastern Cuisine — Restaurant in Toronto

I had an extremely disappointing experience with the customer service at this location. The lady working at the time was disinterested, unprofessional, and displayed a clear lack of basic customer service skills. What was most upsetting was the discriminatory behavior I encountered.

Shortly after I entered, another customer who appeared to be a regular was greeted warmly, served immediately, and engaged in friendly conversation about his perfume. In stark contrast, I was met with a cold attitude. When I inquired about vegetarian options, I was abruptly shouted at with the word “FALAFEL.” Upon asking if there were alternatives to fries, I received a one-word answer: “potatoes.”

The stark difference in how we were treated felt discriminatory and frankly, humiliating. No one deserves to be treated as less-than, es pecially in a customer-facing environment. I strongly advise others to consider nearby alternatives where respectful and inclusive service is actually a priority.

The food I received was not hot enough to be eaten by a human. I wish if I could give zero star to...

As a paying customer, I believe I have the right to share my opinion. I paid for my food, but what I received wasn’t worth the cost. I only got half of what I ordered, and strangely, the fish was cut in half. If you don’t have the proper food or ingredients to fulfill orders, you shouldn’t be running a business. I called multiple times to try to get at least some of my money back, but instead, I was offered a piece of chicken for an order that cost $80. No one hit your employee, and my mother, who has mental health issues, was simply upset because we placed the order at 8:30 PM, and by 11 PM, we were still waiting for a resolution. So you can show whoever you wanna show the someone with mental illness is having a crisis because you guys don’t i don’t have to deserve people I’m just giving my honest feedback as a paying...

Worst shawarma I've ever had. The way they were cooking the beef shawarma should have scared me off, but had a few beers.and needed something.

The beef shawarma was carved (and when I say carved I mean bludgened off the spit) and then fried on a flat top. They were hacking at it on the flat top like it was still alive. Looked super grissely and fatty. Again should have ran a mile. Got home took 2 bites and it was literally the WOST shawarma ever! How do places like this even exist is such a competitive market! Went straight in the garbage....