Boston Pizza — Restaurant in Toronto

I just want to start off by saying that if I could give a 0 star rating, that I would. Unfortunately that’s not an option, so I’ll settle for 1 star.

On Saturday, my friends and I arrived at this location, as earlier in the week we had called and made a reservation for 8 people. We wanted to call prior and ensure that they would be playing the Portugal soccer game. We understood that calling to book it earlier in the week would allow them to make sure that they had the space and would be able to get the game set up prior to guests arriving for the game.

When we arrived at the location around 12:00 pm and two of our friends were waiting and were seated close to the bar. They were urged to get something to drink, however they refused because they were waiting for us to get there. They were not only asked one time, but several, even though the serving staff member knew they were waiting for the rest of our group.

We spoke to the ladies at the front, who did not have any name tags or provide us their names, and mentioned we had made a reservation. They both looked like deers in headlights and had no idea about any reservation. They both disappeared and we entered the bar area. Because the bar was literally empty (no bartender in sight), there was no other soul sitting in the building, we walked into the bar area and looked at which tables would be best to not inconvenience them. Once we worked out a seating arrangement with one of the ladies, we asked if they could put the game on, as we had earlier in the week asked if they would be playing it. Instead, no sports channels were playing, just loud pop music over the stereo speakers. The girl said she would go figure it out and then returned but to see a couple that had come in shortly after us. Another girl then dropped menu’s off after about 5 minutes and we asked again, for a second time if they could put the game on. 5 more minutes pass and she explained that she didn’t know how to change the channels and we were pressured to order. She would need the other girl who was taking the order of the other couple to do that. At this point, we were upset. We asked her to give us a few minutes to collect our thoughts.

Again, we called to ensure that the game would be on in the “sports bar” area, and it wasn’t. Our reservation was lost, and the two ladies in the front seemed to not want to take our request seriously.

In the end we ended up leaving, frustrated that they were not making any effort to put the game on or accommodate us, and went to the local Jack Astors down the street where we were accommodated (and quickly, might I add), were not pressured into ordering right away, and received excellent service unlike our experience at Boston Pizza.

I would not even waste your time...

Update: Boston Pizza in Etobicoke contacted me and verified the complaint. Manager told me that if we come back, she will personally take care of us, and perhaps offer a free appetizer. Um, no thanks. She tried to justify the charge for the hot sauce by explaining that a regular hot sauce is free (like tabasco), but since they brought us the Buffalo sauce, there was an upcharge (even though we did not ask for the Buffalo sauce). Even more reason not to return.

Went to Boston Pizza with the family for a late dinner, around 8 p.m., on Saturday night. The place wasn't busy at all, only a couple of tables were occupied and a few people at the bar. We ordered mains: the pizza trio sampler, buffalo chicken macaroni, the dipper (steak sandwich with fries), and a burger with fries. We also ordered beer for us and soda for the teenagers.

Service was incredibly slow. Our mains took forever to arrive. Our server disappeared after providing us with our drinks. He did not come by to refill the sodas, or ask us if we wanted another beer. The person who brought out the macaroni forgot to bring the garlic bread that comes with it. We had to ask for it. We also had to ask for ketchup and hot sauce - twice. Waited another 20 minutes for the bill, while we watched the servers sitting and chatting at another table. They actually charged us $1.79 for a tiny paper cup of hot sauce, without telling us that there would be a charge. Talk about nickel and diming your customers. I would not return based on the poor service and lack of respect for customers. Do better,...

I recently visited Boston Pizza and had an absolutely delightful dining experience that I can't wait to share!

Ambiance: 5/5 From the moment I walked in, I was greeted with a warm, friendly atmosphere. The restaurant is spacious and beautifully decorated, with a mix of cozy booths and open seating that caters to both intimate dinners and larger gatherings. The lighting is perfect, striking a balance between bright and inviting, and the ambient music adds a nice touch without being overpowering.

Service: 5/5 The service at Boston Pizza was impeccable. Our server was incredibly attentive, knowledgeable, and friendly. She made excellent recommendations and ensured that our drinks were always topped up. The staff truly made us feel welcome and valued, which significantly enhanced our overall experience.

Beverages and food : 5/5* The beverage menu at Boston Pizza is extensive and caters to all tastes. We tried a couple of their signature cocktails, and they were mixed to perfection. The bar also offers a great selection of beers and wines, ensuring there's something for everyone.

Overall Experience: 5/5 In conclusion, Boston Pizza exceeded my expectations in every way. Whether you're looking for a place to enjoy a casual meal with family, catch up with friends, or celebrate a special occasion, Boston Pizza is the perfect spot. I highly recommend it to anyone seeking great food, excellent service, and a welcoming atmosphere. I will definitely be...