Dino's Wood Burning Pizza — Restaurant in Toronto

Worst pizza experience ever. Owner is a liar! Ordered online they they gave us the wrong Pizza. I had to come back and drop off the original Pizza he just said "mistakes happen" he didn't believe me he looked at the pizza he went to the receipt to first see what we ordered. He didn't tell me he would give me money back until I was outside the door. So he didn't want to give me my money at first he tried to give me two pizza dips which I gave back, then he said I can have the original mistaken pizza back which I took because what else was i going to do, I was pissed and took the pizza. It was a crazy spicy pizza which my wife and I would even eat I just didn't want him to have it . Again he said I could have my money back when I was out the door. I wasn't going to turn around I didn't care about the money at that point. I left and never will come back again. If he would have said sorry and not be a stubborn business owner I might have come back as a customer. I'm going home now to eat cold pizza cold chicken wings this was the first time I came to this restaurant because of the news report about them giving pizza away to the needy. I wanted to help a local place out . You saying that you've helped locals for the past 15 years shame on you, you have my wife's phone number and could have called and refunded our payment or did something. You giving free pizza away is a charity write off for your business. I see how you treat your customers now. I get better treatment from other businesses in the same area you are trying to be the giving person but you are not and you are a terrible person. My one review won't do much but I hope people choose another pizza establishment...

I am compelled to leave a 1-star review, not due to the food, but rather the subpar customer service I experienced. Today, I visited the establishment with the intention of purchasing a single slice of pizza, as a whole pizza would be excessive for my needs. I was initially excited to try the wood oven pizza, given the positive reviews. However, upon informing the gentleman that I would be paying by card, he became agitated and inquired multiple times if I had cash, to which I replied no i only have debit. He then disclosed that there would be an additional $1 charge for using the debit machine. I was taken aback by this revelation, as it is uncommon for businesses to impose such a fee in this day and age. The gentleman's demeanor and justification that he was merely adhering to the rules were unprofessional and unsatisfactory. I politely declined to make the purchase and instead chose to leave, taking photos of the establishment and the pizza as a testament to my initial enthusiasm. As someone who values their hard-earned money, I was disappointed by the experience and felt compelled to share my concerns. I respectfully suggest that the owner reconsider this policy or, at the very least, clearly indicate that an additional fee will be applied to card transactions, thereby allowing customers to make...

Ordered: Margherita pizza, Hawaiian pizza, garlic bread.

This is meant to be a constructive review, as Dino's does a lot for the community...

The Margherita pizza was fine. Taste was good but the crust alone was flavorless and dry.

The Hawaiian was sub-par. Yes, I realize ordering Hawaiian from an Italian place is criminal. However the toppings were meh, and coupled with the same dry flavorless crust, it makes the pizza not great overall.

I feel as though the 'garlic' bread was an outright scam. It was dry, thin, and flavorless. On top of that, there was no garlic flavor at all, not even garlic powder. They take the pizza crust, cook it plain, and sprinkle some Italian herbs on top. That's it, and for $8, it's a bit ridiculous.

The service was great. Pizza was ready quickly and kept warm. The gentleman at the front was friendly.

I want Dino's to do better. Use quality ingredients and make a legitimate garlic bread or take it off the menu. Increase the quality of the ingredients or...