Five Guys — Restaurant in Toronto

For the most part, place is clean. They have to clean continuously due to customers making mess on the floors due to the free un-shelled peanuts. Service is relatively quick. Staff is friendly.

As a gout sufferer, having an alternative to beef burgers would be nice to see, either a chicken/pork/tofu option.

This was our first experience at a Five Guys, my wife decided on the cheeseburger "all the way" for toppings, I opted for a BLT since I didn't have any other option. I only took a small bite from my wife's cheeseburger since it has been years since I had last tasted a beef made burger. I'll admit the bite was a very juicy experience as compared to other fast food places having near dry burger patties. Kudos to Five Guys on the juiciness of the 2 patties that came on the cheeseburger. Also, kudos on the free refills, other places I've been to only offer 1 refill some places only offer 2. My wife and I shared 1 regular size, but we refilled 5 times. For those that like having large reusable cups for drinks, order the Large drink, it is an almost 1 litre plastic glass that can be used at home afterwards. The extra fries they give are a nice touch as well, since I do like fries, tho I forgot to mention to "skip" the salt.

I may give 4 or 5 stars in the future if they offer beef burger alternatives.

As for value of meal I would rate this a $$ place to eat. Kind of pricey to eat here if you are on a budget. My wife and I try to eat at places that are at least costing per person at least under $10.00. Since Five Guys doesn't seem to even offer a basic combo meal, 1 person is looking at over the $10.00 price point, more like $12 - $13...

The food is always reliable at Five Guys, but today's (Sat, Jan 8 at 2:00pm) service was remarkable. When I first arrived it was obvious the 3 people on were working their way through a slew on online orders while also tending to walk-ins.

Now I could complain about slow service because the place was so obviously short-staffed, but I'm not doing that. I mean for crying out loud, it's the height of Omicron, and everyone's off sick. Instead, I'm writing to share the remarkable teamwork and striking competence the workers showed. The 3 never stopped the entire time I was there, and a steady stream of delivery orders and the like flowed out the door. Not only was the energy of the workers remarkable, but the 3 of them carried out the collective task of serving customers like clockwork. The minute one task ended for a team member, they were immediately looking for the next to accomplish and none of the 3 had any need to communicate with the others since it was clear that all 3 knew their jobs cold.

Based on what I observed, and the amount of work those 3 put in while I waited for my food, if they'd had a team that was even a smidge less competent or even slightly less in sync with each other, this location would have collapsed today.

I hope the young people working today see this, since I have a feeling they're all going to go...

Came here with my extremely well trained service animal (Belgian Malinois) because I have extreme anxiety. The restaurant was virtually empty with 2 or 3 customers at the back. I didn't bring his identifiable harness because it was peak heat 30+ degrees. The manager let's me order despite seeing I have a dog and as soon as I sit down proceeds to tell me to leave. I explain that he's a service animal and he's allowed to accompany me in the restaurant. He tells me only blind dogs are service animals. I explain to him that's not true and that I know the law very well and this falls under the AODA act which I offer to show him relevant sections. He says no thats not a service animal. My dog is trained to open automatic doors which I show him "see hes well trained etc." Still refuses me right to entry and starts to lie straight to my face saying I'm bothering customers. Would love for the footage to be looked at because my dog never came close to a customer. I'll never eat here again because who would eat in restaurant that treats service animals and people with anxiety this way. Thanks for...