Pita Land Shawarma - Leaside — Restaurant in Toronto

Coming from Ottawa where there are more authentic shawarma restaurants than Tims or McDonald’s combined, my expectations are set high. While I can only review the shawarma sandwich I had, I must say it’s the best one I’ve had yet in Toronto. The chicken was fresh and lean, toppings were fresh and the garlic was great. The only “negative” (which isn’t even actually negative, more so just odd) thing I can say is I was offered tzatziki on my sandwich rather than tahini, but like I said more so just weird to me. The service here was exceptional as we were met with smile and friendly face. Based on other reviews I believe it may have been the owner who served us. The restaurant was very clean, bathrooms included, which is often rare in a “fast food” environment. When I told the employee where I came from he knew being from Ottawa I would have to be impressed and I agreed to review if I was satisfied. So here I am, a satisfied customer reviewing your restaurant. The only small thing I can say that may be “negative” is $10 for a shawarma is a bit more expensive than I’m used to, but that’s not at the restaurant’s fault and I fully realize where I’m from because of the amount of competition between the hundreds of shawarma spots plays a roll in pricing. But again different regions, and not at all a factor in my 5 star review. Thanks for the...

Where do I begin? Your website promised centuries of Middle-Eastern history in every bite, but all I tasted was disappointment. Your shawarma? About as authentic as a plastic palm tree in Toronto. And let's talk about your staff. Rude doesn't even begin to cover it. The woman was a breath of fresh air compared to the guy, but they both need a crash course in manners. Communication skills? Zero. Customer service? Zilch. The chicken and beef shawarma? A far cry from the real deal. No pomegranate molasses sauce – seriously? That's like serving pizza without cheese. When I dared to ask, they looked at me like I had three heads and started chatting away in their secret language. Classy. Zero stars for the chicken shawarma, one for the beef, and a generous three for the souvlaki. Congratulations on your historic knowledge – shame it doesn't translate to flavour. Five stars for cleanliness and atmosphere? Sure, if you're into eating disappointment in a well-decorated room. The order was 1 Chicken Souvlaki Plate, 1 Chicken Shawarma Wrap and 2 Beef Shawarma Wraps guest #038 9/21/2024 8:30ish PM. The total damage is $60.26 before tax and tip! That's...

I would not recommend this place. I ordered their most expensive chicken offering, and when I was asked what toppings I wanted, I included green and black olives.

I was not told these were extra by the man who asked me of I wanted "all toppings." It was only after I paid that I was made aware that there was an extra cost for these (a separate charge for each colour of olives too...). Which is ridiculous on its face; no other place charges you extra to toss a few olive slices onto your meal. But more concerning, they did not absolutely nothing to remedy the situation once I expressed my shock. They were rude and dismissive.

I would not recommend this restaurant. If you are in the area, consider other options for Middle Eastern food that engage in more reputable business practices. Some nearby restaurants are: Naan and Kabob across the street, and Lazeez Shawarma on...