Harry's Charbroiled — Restaurant in Toronto

I brought my lady here because she wanted to try it, and after reading a lot of other reviews here, I wonder if I just went on a bad day or if we were even in the same burger joint, because the experience was so vastly different from the other's described.

There was one order ahead of us, and one behind us. The cashier was friendly and helped us order. Once we sat down to wait, we saw the staff were all just kind of...chillin' and talking. I don't mind what people do at work as long as the job gets done, but I did notice it was a very 'hangout' vibe. They got the first order to the people within about 5 mins of them ordering, a couple mins before we did. But then the guy after us got his about 7-8 mins after that. So, we immediately thought they forgot us, or maybe our fries were taking longer or something. Everyone was still talking and joking behind the counter, and my girl asked me "how many people does it take to make two burgers?" lol.

We waited, from the time we ordered, nearly 30 minutes to get our food. When we got it, I'm not joking, my burger was lukewarm at best, and the poutine was soggy. I don't know if they forgot our order and were just so busy talking they didn't notice, or what, but I was so hungry, I was like 'it's fine, we'll just eat'.

The burger was so flavorless and the toppings underwhelming, it felt like I was eating a dry, slightly salted, barely warm patty with a bun. I couldn't even finish it. The poutine was so soggy at this point, I could have drank it with a straw, not to mention it, too, had cold gravy now congealing on it.

Man, I'm not the type to leave reviews, and especially not bad ones, but I cannot get this place out of my head anytime I pass it. It was, hands down, one of the worst burgers I've ever had in my life, and I paid around fifty dollars for the pleasure. I hope it was just a bad day, because the other reviews seem like they had a good experience, and as much as I'd love to give a new business in the area a second chance, it was so awful, I don't think I could even do it without feeling nauseous.

Best of luck to you guys, I truly hope you improve and focus on quality, especially for the prices that are being charged. To anyone reading, I hope it doesn't dissuade you from trying them, this is more for the owner/manager to understand there's a consistency issue that needs to...

Updated review.

Lets just say, they have addressed all the issues I found in the past and have consistently delivered on Quality and Order Accuracy, and Communications.

They are our family's go to place for burgers and Fries. Tonight I just had a killer of a Strawberry Milkshake.

Awesome job everyone!

------------- Original Review ------- I like to give a place a number of tries before I comment or write a review. So after 5 takeout visits....

1. Two out of the 5 visit they got a burger wrong, they forgot to cheese on the Plain Jane (Ketchup and cheese Only) for by daughter.

2. I had to remind them when they gave me my order they they forgot the chicken strips. I am glad I was watching as I would have had a hungry son when I got home.

3. It is only a quick 4 minute drive to my home, but some of the food each time is hot and some is already cold. In the 5 separate orders, there is no consistency as to what would be hot and what would be cold, so this leads me that some items are completed before others and are left to cool.

The fries when hot are great, but when they are cold they get soggy if left in the bag too long.

The Onion rings are some of the best I have had when the are still hot.

The burgers are a bit salty, but overall really good. At times there is too much sauce.

I tried to call the number at the bottom of my receipt to see about getting issues addressed tonight on my order, but the number has a message stating it is out-of-order.

While it is nice to see a new business in the area, I think I will go back to Occasions for my burgers and fries. They have always been consistent and accurate. Once Harry's Charbroiled gets it act together, we might give it...

Let me get this out of the way. The burgers and fries are nice, my only complaint about the taste is that they are soggy. I got to the place 10 minutes before my order was ready and the cash guy with glasses told me they would get the order started. I waited until 20 minutes after my order was supposed to be ready, when people walking off the street were getting their names called before me that I decided to ask about my order only to find out the food was already done but just sitting getting soggy. My name was not called. I wonder if that was some sort of slight for not putting a tip for an online order that I was going over to pickup myself. So even the food isn't that great, given the fact that staff are willing to let your food get cold and soggy.

What annoys me the most about this place is that they have the wrong idea regarding tipping. When I come in to order pick up, the POS prompts me for a tip. Why? When I order online for pick up, I'm still being asked for a tip online. Why? Even when you decide to sit in the restaurant, you are not getting table service. So why am I being prompted for a tip when paying for my food upfront? I didn't even get to sit and enjoy my meal and I've been asked for a tip already at checkout. The food isn't cheap here and you are not getting any table service

Places like this contribute to the horrible tipping culture rampant around Toronto for places where you pay before getting to eat your food. This place isn't cheap either. You're looking to spend $$$. Did I mention the lack of table service?!?

Their are better burger places in the east-end if you're not willing to travel the city to check out all the other finer and better burger...