K&B Sushi — Restaurant in Toronto

First and foremost be aware that there was a flat 15% auto-gratuity despite our group of 5 fitting into one table (maybe it’s a flat 15% tip regardless of the party size?), and that the service they provide being subpar would be a severe understatement. Our server, Vicky, was rude to us (talked behind our backs in Mandarin--which we also understood, basically tossed our food and utensils onto the table as opposed to placing them, glared at us while serving us, etc.) throughout our stay; maybe she knew she could get away with anything she did because she told us about the automatic 15% tip? Who knows.

Secondly, the food was terrible. Their best tasting food was the seaweed salad, and that’s because you can buy it frozen from elsewhere and thaw it yourself. In a way the food at this restaurant is amazing because it’s so hard to make these everyday ingredients taste so bad. The sashimi was unevenly and inconsistently cut, and for lunch there is a 8 pieces/person/30 minutes rule that we weren’t told about until after we ordered our first round of sashimi (which was also under the 8/person amount). When we expressed our grievances and confusion about the rule, our server (Vicky) suggested to us that we should’ve come for dinner instead in a not so pleasant manner. Love that for her.

At the end we expressed our grievances towards the manager regarding the service (or the lack-there-of on Vicky’s part) and the manager waived the auto-gratuity in light of the mistreatment that we had experienced during our meal. This was the best, and only good highlight to our dining experience.

I will not be returning to this establishment, and I highly recommend that you also spend your money somewhere else. It won’t be hard to find a different restaurant where you will have a better experience than you would have had if you had the displeasure of dining...

The food and atmosphere of the restaurant are good however, the service was not very pleasant. You order food on an iPad (they don’t instruct you how to order by the way) and then a person comes and slams the dish on the table and walks away. I mean this is not even a 3 second interaction, they don’t give you and opportunity to ask anything without shouting at them to come to the table. As we’re sitting a couple beside us asked for the bill at which point the waitress’s first words were “what do you want to tip 15% or 20%. Correct me if I’m wrong but a tip is customary and should be left for the customer to decide, especially given that there is barley any interaction at all. Placing the food on the table is bare minimum, that’s literally your job. Nonetheless, now it’s our turn to pay the bill and we leave a 10% tip (we payed in cash) the waitress then turns to us and says “this is Canada we tip 15% to 20% the tip you left here isn’t enough, you liked the food right so you should tip more” she proceeded to acted offended and demanded we pay more. Keep in mind the lady demanding the a larger tip wasn’t even the person who assisted us from the beginning, she collected our plates at the very end. Also, what does me liking the taste of the food have to do with service? It’s a restaurant the food should taste good….. overall I would not recommend this restaurant if your looking for a...

This place made my top 3 worst restaurant experiences.The moment my family walked in, we were ignored. We were seated and the waiter disappeared. At that time, we were 1 of 4 sets of people at tables. No one was waiting to be seated. We are a family of 4 and all other tables ate and left before us. We were celebrating our daughters birthday, and I had mentioned this to have no acknowledgement. In addition, my children had food allergies and the waiter seemed upset that i had mentioned this. He actually never checked back once even when we called for our waiter for help or explanation related to food allergies. I have never had such a negative reaction to food allergies. I was so frustrated because no one wanted to address my black family's needs. dependant on who was placing the food at our table, it was almost like the food was thrown at us. We spent extensive periods of time waiting for food that either never came or wasnt great. Although i said thank you, there was never a response from the waitress/ waiters so i stopped saying thank you. The only waitress that asked if we needed anything and actually was polite was at the very end but at this point, my daughters birthday dinner had been ruined, and I just wanted to leave. Needless to say, i will never return to this chain. Ive definitely experienced better treatment and far better tasting...