Mandarin Restaurant — Restaurant in Toronto

Subject: Refund Request for Incorrectly Charged Amounts

Dear Mandarin Restaurant Administration,

On February 16, 2025, I celebrated my birthday at your restaurant. I had reserved a table for 4:30 PM in advance—on February 10—by visiting the restaurant in person and confirming my birth date with my ID.

When we arrived at the restaurant on February 16, I once again presented my ID to confirm that it was my birthday. Additionally, all three of my friends also provided their IDs, proving that they were over 65 years old.

According to your restaurant’s policy, the birthday guest should receive a free meal, and guests over 65 should receive a discount. However, when we received the bill: • I, as the birthday guest, was charged $40, even though I was supposed to be served for free. • Each of my three friends was charged $33, . • A $20 tip was added to the bill without my consent.

I would like an explanation as to why I was charged on my birthday when your policy states that the birthday guest dines for free. Additionally, I want to understand why the server unilaterally decided to add a tip without my approval.

You can verify all of this by checking your security camera footage and reviewing my bill in your system.

Furthermore, I would like to know why your servers, seeing that elderly guests with limited English proficiency are dining, take it upon themselves to add gratuity to the bill without consent and disregard the restaurant’s policy, which states that the birthday guest should be served for free.

I kindly request that you review this matter and refund the amount that was wrongly charged. I appreciate your prompt response.

Sincerely, Ninel...

Restaurant Review: Exceptional Service Makes All the Difference

Last night, I had the pleasure of dining at Mandarin on the Queensway, our waiter was Amanda and she was amazing. While the food was delicious, the true standout of the evening was the exceptional service provided by our Amanda. From the moment we sat down, their friendly demeanor and warm smile set the tone for an unforgettable experience.

Amanda was attentive without being intrusive, always anticipating our needs before we even had to ask. They took the time to explain the menu in detail, offering thoughtful recommendations that perfectly suited our preferences. Every interaction felt genuine and personal, as though we were their most valued guests.

What truly amazed me was their ability to balance professionalism with a touch of humor and charm, making us feel comfortable and welcome throughout the meal. Even when the restaurant became busier, their energy and enthusiasm never waned.

The exceptional service elevated the entire dining experience, turning what could have been an ordinary evening into something truly special. If you’re looking for a place where great food meets remarkable hospitality, Mandarin on the Queensway is a must-visit.

I’ll definitely be returning—partly for the food, but mostly for the...

I absolutely love Mandarin. Everything about it makes for an amazing experience — the welcoming atmosphere, tons of parking, and convenient locations. The food selection is out of this world: chicken wings, sushi, pizza, rice, glazed salmon, soups, salads, pies, cakes, and so much more — all fresh, flavorful, and all-you-can-eat. They even host frequent Chinese-themed events with special dishes, decorations, and unique merch, which makes each visit feel like something special.

The pricing is very reasonable for the sheer quality and variety. Customer service is exceptional — you’re greeted warmly by every staff member, and they’re always friendly, professional, and accommodating. Plates are cleared quickly, water is refilled constantly, and the buffet is kept stocked and fresh at all times. Even the owner occasionally makes the rounds to personally welcome guests and ask about their experience, which adds a professional, thoughtful touch.

One funny moment I’ll never forget: a staff member was clearly rushing somewhere but still managed to greet me warmly as they hurried past. That sums up Mandarin perfectly — hospitality is ingrained in everything they do.

I’ve never had a bad experience here, no matter how many times I’ve gone. If you’ve never been, it’s an...