Kibo Sushi - Summerhill — Restaurant in Toronto

I was a regular up until Feb 14 on Valentine’s Day. It was the same girl from tonight that treated me in a bad way and I decided to never return. Tonight it was raining and the local pub was way too busy. I wanted a drink and some food with mom. So we decided to give this place another chance. Bad idea! We asked for two glasses of Chardonnay. One glass was badly cracked and about to break. She didn’t notice. I brought it to her attention. Before I could add to what else I wanted to say, she took the glass and came back with a new one. I then finally asked her if it is by ounce for wine serving. As it looked like a wine shot not a wine glass. I asked her to top it off a bit and happy to pay extra if needed. With a dirty look she topped it off. Food came. Food was great. We finished. Put the plates to the side or end of the table. Both, mom and I noticed she saw the dirty dishes as she looked over a few times. Never came to clear the table, yet alone ask us if the food was ok. If we need anything else. Or to inform they are closing. She left us like that until 9:30 on the dot. Then she came over asking us if she can bring the bill. Like we have much choice ha! On the way out she thanked us. Told her thanks but never coming back again. They just lost a regular for good. Too bad for the chefs. They make great food! Picture attached is how we sat for about 20min without anyone else in the restaurant. Table was at the front by her service desk. Very, very...

We ordered approximately $60.00 worth of sushi on a Monday night through Just Eat. We waited around 40 minutes before we decided to call to find out the ETA of our order. We were informed by a woman on the phone that the order was rejected, despite the fact I had received an order confirmation to my email address not 3 minutes after the initial order was placed.

When asking why it was rejected, I was informed that the were "too busy" and wouldn't be able to fulfil it. However, when I approached the topic of ordering in person, they were happy to take the order.

I called Just Eat support, (the representative was fantastic), and she confirmed that Kibo had indeed accepted the order.

Over an hour later now, still no dinner (lol) and an extremely bad customer service experience with Kibo. The management seems shady, considering he was willing to fulfil the order only in person, (obviously in order to avoid Just Eat fees).

Judging by my experience alone, I do not recommend ordering from this restaurant. I would advise caution when dining in, as well, considering the management and the indirect scamming that seemed to have...

Ordered the 32 piece platter, only receive 28 pieces. One of the rolls was missing. The avocado on the dragon roll seemed old but was slathered with a brown sauce so I couldn’t figure out if it was the sauce that made it look brown or if it was an avocado going bad. The rice was horribly seasoned and tasted stale. The tempura shrimp in the dragon roll was not crispy, and there was also too much cucumber that overwhelmed the roll. The dragon roll was also poorly rolled that it was falling apart every time I picked a piece up. The spicy salmon roll was also awful. It was basically rice and spicy mayo, without being spicy. It was pretty sickening. The sushi wasn’t great either, the stale and poorly seasoned rice made each one taste bad, and made me question the freshness of their seafood. They also gave way too much ginger and not enough wasabi for the platter.

The owner needs to reassess this location’s sushi chefs. This will be the last time I order from this horrible location. The staff should be ashamed. If I could give 0 stars I...