TD Canada Trust Branch and ATM — Local services in Toronto

Just left an appointment with a financial advisor at TD and was not surprised that they wouldn't offer me single option to assist me with my relatively minimal credit debt. For the second time I'm dealing with TD price gouging me as a client and having absolutely no form of financial plan or assistance available for me. Instead I was softly patronized for ending up in financial struggles. Also for a bank that boasts about their customer care and "comfort" and has an enormous amount of square footage at this location they have no washrooms available to their clients and recommend you go to starbucks to use their washrooms instead. (likely due to anti-homelessness). Finally while TD refuses to assist me in easing my small debt issues they've invested $29 BILLION US DOLLARS into oil and fossil fuels in 2022 as the world quite litterally burns around us. It will be a beautiful day when I resolve my credit debt on my own and immediately close my accounts with TD. I've learned the hard way after banking with them for 13 years that TD is just a business looking to profit from you as much as possible no matter your situation, not a service aimed at assisting your financial health....

This TD branch needs to do some intensive diversity, equity and inclusion training as they are doing a huge disservice to the BIPOC community in Toronto in terms of customer service. Given the demographics of the area, it is apparent that bank staff at this TD branch will racially profile BIPOC clients as being fraudulent as they do not feel BIPOC clients belong there and can have access to money. From bank tellers asking inappropriate intrusive questions, withholding legitimate cheques because they all of a sudden appear "irregular" and marking you as suspicious due to their own unconscious bias, if you are BIPOC, they will make you feel uncomfortable and unwanted. They will hide their covert racism as "just following policy" instead of checking their unconscious bias of perceiving racialized clients as suspicious. It is apparent that this TD branch is located in an area predominated by rich white clients so if you are BIPOC, be prepared to be unfairly questioned, scrutinized, racially profiled and judged...

Would highly recommend speaking to Mariyam Saxena if you have any questions about TFSA, RRSPs, FHSA etc. She is SO knowledgeable about long term savings strategies, and really took her time explaining all the ins and outs to me and my partner. Her knowledge and expertise were so apparent during our meeting, as we talked over our life goals she was able to effortlessly offer us direct advice, and give us much needed perspective. I can honestly say that going into our meeting I had so many questions and unknowns about what moves to make for a good financial life. After speaking with Mariyam, I feel SO confident and equipped to meet my goals, not only knowing that I have the understanding to make the best decisions for my family, but also knowing that there is someone I can always leverage for questions who has my family’s best interest at heart. Absolutely went above and beyond! Thank...