Mamma's Pizza — Restaurant in Toronto

If I could give this place a zero, I would. Lets begin at the start. Fiance was hoping for a good slice from a different chain so I suggested Mama's. After saying she had never had it we ordered. They didn't have honey garlic dipping sauce as an option so I asked in the notes if they could include it on the side. Order was placed and we eagerly awaited.

That's when 2 minutes after sending our order through a 3rd party delivery company (wont name), the restaurant called. The gentlemen in a condescending tone stated "so yes, you could find the ranch dipping sauce but not the honey garlic." I replied, "yes, there is no option in the menu selection". I further asked, "do you contact all your customers when they make a special request?", he stated that he didn't understand the question to avoid justifying the unusual phone call.

He then went on to the most offensive part of this story. He asked me if I intended to tip the driver? Mildly confused I said "is this because I didn't include a tip in my online transaction?" (I always tip in cash to the driver directly as I don't know if the funds make it to the deserving persons with some places).

I then asked if I could speak to a manager given the rude tone and the response was "I am the manager", I answered "ok, may I have your name?" - "no you may not!"

I asked to have the ordered cancelled and of course the 3rd party delivery operator stated I would not be refunded my purchase. That's a whole $41.44 tip for the store and courier for making a phone call. Congratulations gentlemen.

Luckily for us, we eventually called Papa, and not only was "he" empathetic, but gave us a discount for our troubles. Needless to say, we will not be ordering from this location ever again.

Oh and if you needed to know, the driver enjoyed a $5 tip for their troubles.

Moral of the story: Do Not Order...

Staff don't receive tips left at this location

I enjoy Mamma's Pizza, and this is the closest location to me. I walked in one day during the past 4 weeks (not providing the date so this employee isn't punished), and placed an order. The service was good so I entered a small tip as I paid by card.

As an afterthought I asked, "Do the employees get the tips left?". They shook their head 'No' and indicated it was because, "Business is slow right now so we don't get them". I cancelled the transaction and removed the tip before paying.

This isn't ok, Mamma's, and is most likely a Ministry of Labour issue. Either ensure the tips go to your staff or remove the ability to add a tip.

January 12th update - store's response attached

The store responded and claimed that the owner is always at the cash. As a previous customer I can state this isn't true and suggests the conversation I had didn't take place.

The store indicates they have a tip sharing program in place. It seems strange, then, that an employee, with no seeming reason to suggest otherwise, would indicate otherwise. But they did.

Finally, they suggest that perhaps it was another Mamma's location, and not the one at Yonge and Bloor, where an employee told me the restaurant keeps their tips. This does a disservice to their fellow franchisees.

This response is insulting, dismissive, and untrue.

I have given this location my business for well over a decade. I...

I ordered a pizza on their online website and paid with my credit card including tip for the driver. When he arrived I went to go get my pizza at the door and he asked me for the money to pay for the pizza I was confused because I know that I already paid for the pizza using my credit card as proof on my credit card to automatic notification and when I logged in the money was removed off of the account. So I called the store directly and they try to convince me that I should pay again in cash for the pizza I said yeah I can't do that I've already given you $30 I'm not giving you an additional $30. So I'm out $30 and I have no pizza as the store owner told the driver to leave with the pizza. I don't appreciate shady business. I tried calling back after speaking with my credit card company and they didn't pick up the phone at the pizza place so I guess I will call tomorrow in the next day and the next day until I feel that things have been rectified. I don't think I would lie about $30 so I'm not certain as to why he decided to do that to me but not good for my first time ordering from this place. You've just lost a customer but I guess that doesn't mean anything to you anyways...