Papa Johns Pizza — Restaurant in Toronto

I would give no stars at all for the customer service and food I got.

I ordered the famous Shakaroni after seeing that it came out on social media. As a person who loves their food. I expected them to make it properly. I had also mentioned that it be well done as well.

I picked up the pizza and was expected to pay right away. They didn’t show me the pizza to make sure everything was okay. Had it sealed.

I got home to only find that it wasn’t even cooked. It was half cooked and the cheese and pepperoni were coming off the dough as you pull the slices apart.

The family was really upset and dinner was just a mess. I called the store to tell them that I had come here on my way home and that we don’t reside in the area. They expected us to either come back to pick up another pizza to replace the mess they made. Than they told me they can only do a store credit for their store and no other locations that would be convenient for me. If it was franchise I’m sure they should be able to compensate or give a coupon to a location near by for these kind of issues that come up.

I’m very disappointed and would not return back to papa johns. I would rather stick with my go to locations near me. Definitely was my first and last time I ever would order from papa johns.

If you decide to go here. Make sure you check your food and order...

The one star is for the delivery driver. Ordered at Westmore loc. 1 extra large with chk, GP, Onion, extra cheese and 1 LG with extra cheese. Both pizzas lightly done with toppings spread evenly and less of crust on the side (edge). Called the store "chintan" responded in the most unprofessional absolute zero customer service values. He did not knew his location number, he told me straight up "NO, we don't make Custom pizza's" in a tone unbearable, whereas when I placed the order it was in the same description. Please see the pic attached of the pizza's. The driver took pic of the pizza's as well and reported the same. I called to ask for the cheese pizza to be replaced as well as the driver had left. He asked me sarcastically "so you didn't paid and kept the pizaa".. I replied he needs to bring the pizza to be replaced and I'm calling for the second one as well. He TOLD me ..we don't do custom pizza's..again where I refused to deal with him, I asked him to pick up the cheese pizza. I placed an order at another pizza store with my kids and elderly parents waiting for another added 45 mins on top of an hour they took to deliver. POOREST EXPERIENCE, will HIGHLY recommend PAPA JOHN'S HR to look into it,,,SERIOUSLY.... unable to download pictures...!!...

I ordered 2 pizza from the location at 11 Westmore Dr UNIT-6, Etobicoke, ON M9V 3Y6 on 25th December evening.

I ordered a cheese pizza with extra cheese and the second one with 3 toppings and extra cheese. The order arrived very late and to my surprise these pizzas were a disaster. There was a very thick edge and the forget about the extra cheese regular cheese was not even spread evenly. For the 2nd pizza the toppings were not even there . I showed it to the delivery guy and he acknowledged that the pizza was not upto the expectationand took the pizza with him and he said he can bring another pizza in the mean time I called the store to let hither know about the whole thing know the guy called chintan at the store was very rude with poorest customer service. He said he cannot help and and kept asking if I paid or not . It was the worse experience with papa John's I will not...