Parc Ave — Restaurant in Toronto

Now that the holiday hustle and bustle is over, I have time to write an honest review of Parc Ave. Just before the holidays, my friend had a little birthday gathering for some drinks at Parc Ave, this was all of our first time going there and we will NEVER be going back, nor recommending it to anyone! She plans large-scale events (talking Live Nation size) and she thought to check this place out for her birthday to see if it's worth it to have on the list of places to hold various events in the future (after parties, etc.). To keep things streamlined here is a list of why I would not recommend Parc Ave: 1.) Extremely poor reservation services and lack of customer service. The place never got back to my friend about any basic questions she had regarding her reservation (e.g. is there a cover charge, what is the max size for the area, trying to add a person or 2 to the reservation, scheduling and timelines, etc.) No answer via phone or Email.

2.) Service is fairly slow for simple drink orders

3.) There is a lack of organization regarding billing. They tried to overcharge my friend, who was the birthday girl, without realizing that my fiancé and I had already paid for our drinks and her birthday drink (apparently the place is known for grossly overcharging guests). The waiter continued to disagree with her and her boyfriend insisting that we did not pay for any drinks. We did, and we paid via credit card right at the little table we were sitting at before leaving (we left just before everyone else). They did not even ask any other waiter to make sure, they simply assumed. Due to my friend being well-versed in dealing with vendors, end-of-the-night bills and parties, thank goodness she did not end up paying the extra amount of $130. I also sent her a copy of my receipt for the drinks my fiancé and I paid for as additional proof.

4.) The waiter was very rude to her boyfriend when she wasn't there, accusing him of not being able to afford the bill. This is an assumption that they racially profiled him, due to being a darker skin tone, wearing a baseball-style hat, t-shirt, and chain, and looked younger. However, they are mistaken as he works in finance for a large firm and does very well. They even threatened to call the police on him. As a gentleman who did not want to cause a scene at his girlfriend's gathering, he simply did not engage and walked away, only mentioning this to us afterward. As I said this happened when she was not around him. She is a beautiful white woman and they did not threaten her with calling the police.

5.) In general the vibe was all over the place with the music, as well as the clientele. The look and design of the place is nice but that's about it.

It's unfortunate my friend and her guests, including myself had a bad experience on a Sat night. Let's just say they lost what could have been a lot of business. They really need to have better customer service and a much better billing tracking system to...

This place have big issues with respect , bussines sense and very poor gentleman’s attitude towards woman’s from the staff members , u arrive on the door start with securities being rude plus a harsh treatment like u r not welcome on the revenue for no reason to b at all coz communication can always b pleasant with an smile , where they suppose to create a invited environment and fun peaceful time to everyone that bring bussines to them , as well not b able to even speak with the Mananger coz he is never available to talk with u and resolve any issues that arrives like they own the world to treat u as u r no one to speak with and the head of security gave u the worst treatment that u can ever expect instead doing his job as making sure u r safe , secure and protected with his team for any reasons on their establishment , he create false escenarios and accusations towards u coz knowing the poor treatment he gave u when u need it the most… just feeling powerful or cool over their costumers as they work there and what others feel or think it is not important to them that shows trough their treatments, it looks like they don’t have no care or respect to people that bring food to their table plus not care at all for the bussines that they work at … worst experience I ever had with him that I found unbeilable to understand only coz was done to me I can feel the mistreat that I had , even I been around for so long on the Neighboor hood never expect bussines around will ever act like this towards to anyone we are all humans beings …I though they was elegant , fun , polite, caring and classic place what inspire me to enjoy it them and have a good time as we all need after a busy day in our life’s but when they show me it is not that they care or have as a rule on place it is a not happy experience or memories to remember going there , so disappointed … hopefully one day they understand how to become a better business and learn to b respectful towards others with an excellent costumer service and smiles on their face to their costumers no matter being a man or woman we all bring profits in the long run and they will provide safety and unforgettable times to any of their costumers feeling respected in any matter not just being selected to some people that they...

I had a really disappointing experience at this place. My friends and I went for a girls’ night, but the security refused to let us in, claiming we were intoxicated—which was absolutely not true. One of my friends wasn’t feeling her best, but she was completely coherent and responsive. The security kept questioning her about how many shots she had and when she had them. She answered everything clearly and logically, yet they still refused to let her in.

Since I didn’t want to leave her alone, I also stayed outside. After about 10 minutes, I politely approached the security again, explaining that we were here for a girls’ night and just wanted to have a good time. I even mentioned that I don’t like leaving bad reviews, but I also didn’t want the night to be ruined for no reason. They still didn’t let us in. In the end, my other friends who were already inside decided to leave as well, and we all just went home.

If Google allowed it, I wouldn’t even give this place a 0-star rating—I’d give it a negative score, not because of the restaurant itself, but solely because of the security staff. I never got the chance to experience the venue, so I can’t comment on the food or atmosphere. But as a business owner myself, I know how important it is to hire professional people who can assess situations properly. Security staff should be trained to make fair and reasonable decisions, not just hired randomly with zero experience and low wages to fill a position. I hope they hire more professional employees...