Pizza Pizza — Restaurant in Toronto

I wish I could give time negative stars coz the people working at this location does not know how to use their system and then they blame on customers and yell at them! Worst experience going to this location. I was at this location on Sunday around 5:30-5:45 pm. I ordered their mega munch special the guy at the counter was rude and did not know what was included in the deal and kept starting the order again coz he didn’t know how to use the system and then started yelling at me saying that I should make up my mind because he had to start the order three times for me !! Also the employee insisted that the deal comes with only one dipping sauce whereas on the website it states that it comes with two. And he did mention that in the beginning but when I was picking up my order he changed his words and was not ready to listen to anything! On top of that he had the audacity to say to his fellow employee that we should remember her face for next time! I felt insulted by his behaviour. He kept yelling at me and kept making comments! This location has worst customer service. This is my neighbourhood location but i feel unsafe going there anymore! I was with me 7 month old baby and their comments made me yell back at them in front of my kid!! Honestly Ii will never order from pizzza pizza anymore! And will always go to...

While the breaded food wings we ordered were decent, and the manager of the store was super kind when we expressed our concerns, the minute we stepped into the store, we received the nastiest look from the cashier at the front of the store. My little sister and pregnant niece ordered and the cashier gave them a nasty look and tone. He was abrasive, rude, and made them feel very unsafe and uncomfortable. Customer service is everything and having someone at the forefront with that demeanour speaks volumes on pizza pizza’s brand and training professionalism.

As someone who has worked in customer service, and also have been a cashier, I know the importance of good customer service and how important tone, body language and a good attitude with customers is. It ruined our experience as a family and made these young women, including myself, feel horrible.

Do better with hiring staff at this location. I’ve seen the other comments on here that prove that it’s more than just “he has a loud voice” it’s about tone, body language and demeanour. It’s very obvious when it’s abrasive. Do better, people have feelings and you never know what someone could be...

Totally disappointed regarding the service I received at your 45 overlea blvd restaurant during my recent visit. I have been a loyal customer of Pizza Pizza for the past 17 years, but this experience has left me extremely dissatisfied.

During my visit around 2:00 AM, I attempted to redeem a valid coupon for a free medium pizza. The coupon was recognized by your POS system upon scanning, yet the cashier refused to accept it. Not only was he uncooperative, but he also raised his voice, acted rudely, and even threatened to have me removed from the store. I have photographic evidence of the POS system confirming the coupon's validity.

Given the late hour and lack of alternative dining options, I reluctantly paid by credit card. However, I found the behavior of the staff completely unacceptable and unprofessional.

I urge Pizza Pizza to look into this matter seriously, as such conduct severely damages the reputation of your brand. I hope appropriate action is taken to ensure no other loyal customer has to go through a...