A&W Canada — Restaurant in Toronto

She asked, did you order? No. Will you be ordering? Maybe. Why do you ask? Oh because we didn’t see you coming from the front. 🤔.

I don’t remember leaving my house with a Spider-Man costume on today. So duh, I came from the front door.

The point is if you are going to tell me your policy is to “pay to stay”, I get and respect that and will make my decision, accordingly.

But if you want to run around the bushes, without answering me with the real reason to ask and not to mention eye ball me down the whole time thinking if I am a bum with a 💻 💼 , then Houston I have a problem.

Either learn to confront and address your concern or don’t come forward to begin with.

Personally, I believe this brand offers the best food from all the fast food joints, let alone of actually having their doors open literally 24/7, is amazing. Further, not to mention the beautiful ambiance as well.

But after today, I will think twice.

Her name: LEVI

Please retrain her with the correct course of action to be taken in the future. Of course it would never be with me again, I can assure you this. Good riddance? Likewise. Likewise.

Over n out. 🙏🏽.

P.S. after drafting the above I asked her name and minutes later, she comes to the table to inquire. I said, I’m writing a review, you did what you did and I have to do what I have to do. After hearing blah blah blah I asked her to leave me alone and I’ll be leaving in 5 mins after finishing my review, and then finally she says you have to order if you want to stay. And then reiterated to me, my point, that “only 5 minutes sir”.

Nice. Aaaaah, Goodbye.

I can literally buy an apple pie for $1.29 and stay here for hours. Then what? How...

I went there yesterday. Staff member was handling cash then handling buns and condiments with no gloves and no washing of hands. I mentioned to her in the middle of a pandemic this isn't safe. She said A+W doesn't make them wear gloves because the grill is hot. I won't be going back!! Here is managers reply. Hi Ron,

Thank you for  your feedback.

A&W is committed to providing the highest possible standards of food safety for our guests. Health departments do not require wearing gloves when handling prepared food as gloves become contaminated in the same manner as bare hands and don’t lead to a more food safe environment. To ensure that we have the highest quality food safety standards, we ensure every staff member is trained in, and practices proper food handling, particularly hand washing procedures. Our restaurant is constantly monitored on food handling and cleanliness by independent and internal audits in addition to regular inspections from the Department of Health.

Any concern about our product quality is a matter or urgent priority. We therefore value and appreciate your feedback, and I hope that the thoroughness of our procedures and standards will encourage you to have confidence in the safety of our food..

Thank you,

A&W...

HIGHLY RECOMMENDED🙌🏻 had such a lovely, wonderful experience with my husband at this location this afternoon! Excellent customer service, fresh tasty food, clealiness and spaciousness of the location led me to leave this review. I was pleasantly surprised by the excellent, friendly customer service AJ (who I got to know later that he was the owner) showed. (He knew the names of the customers! This made both of us smile!) The food was so good. We ordered two Teen burgers combos. fries were hot and crispy and golden! ingredients in the burgers were so fresh! we loved having Coke in the frosty mugs and really enjoyed their freshly brewed coffee as well. Overall, I would 200% go back to this A&W location every time I crave burger/fries and maybe every time I drop by Costco. I am so glad I found this location and have been served by a very friendly and professional owner, AJ. Thank you...