Real Fruit Bubble Tea — Restaurant in Toronto

Hi there I am so sad explaining my experience which i had yesterday evening at this store. We ordered drinks with no ice cuz we have sore throat and we told the guy to do the same and then he said we can’t do no ice , what we can do is we can put less ice as much as we can and then we said okay . But all the drinks we got are with ice then we accepted two of them but we ask them to change or refund the last drink cuz we already told them that we don’t want ice but they said store was busy and we can’t do that and we can’t do refund like we also worked in the food chain but you shouldn’t be that busy that you can’t even do what the customer asked for. And instead of handling the customer the guy over-there started talking so rudely and started ABUSING us which is so RIDICULOUS and CHILDISH according to me. That guy was with goggles and that time the lady over there handling it and saying Sorry but he was literally laughing behind her. And i just wanna make request that please teach your staff little more patience and workplace attiquettes. May god bless...

June 28,2024 7:39pm me my twin sister was assisted with care I highly recommend this real fruit location made with love not in a rush only stood there for 3min max for my sister smoothie thank you to the gentlemen that cashed us out he asked if I had a points card without me telling him also redeemed my points which he didn’t hesitate he knows what’s he’s doing it was the quickest and great transaction with no problem the smoothie was blended well no chunks of fruit added it was on point my sister enjoyed it she ended up paying $5.95 with the redemption of my points thank you everyone that was working there I observe that everyone in the station was working smart and not hard they was able to assist 7 orders without any hesitation I’m impressed the timing is on point I love how they moved the location in the middle on the second floor right under Walmart I appreciate y’all thank you a million also thank you for reviewing my review this is you’re sign don’t judge a store by the looks of...

This location is a hit or miss for me in terms of drink quality. I don’t recommend getting the larger sizes for the milk black tea because they just add more water and it’ll taste a little watered down. Service is also usually pretty slow but prices are better than TenRen’s or The Alley.

The most recent time I went, the worker took 10 minutes to make my medium milk black tea even though there were only 2 other people ahead of me. She added ice when I said no ice and then when I asked, she said that’s how they make it because the tea is hot so they need to cool it down. She kept adding more and more ice and eventually tap water to her concoction. I didn’t question it and took the drink but when I finally tried it, it tasted literally like water with tapioca balls inside. I was out of the mall by then so I couldn’t go back to complain so thanks for making me waste $5 to drink brown water. I’ll likely avoid this location...