Tenon Vegan Sushi — Restaurant in Toronto

If I could, I would give this place Negative Stars. Food should be made with Love and attention and willingness. Tenon Vegan Sushi Lacked All 3!!

To start with the most inhospitable service. The Servers are just waiting to close the restaurant and leave. Most Unwelcoming!

We reached at 9:20pm still 40 minutes before closing time. The server dumped the menus and a tiny scrap of paper and pen for us to write down our orders. They didn’t even pretend to be Intrested in serving from the start.

They fished out the Miso soup within minutes which was Luke warm and tasted stale. The satay dumplings came next which was also cold sauce splashed over the dumplings. The rolls were made in a hurry too and the rice over cooked and thick, making the sushi just taste like boiled bland cold starchy lump. Lastly the sushi pizza came which was still oozing out the excess oil from deep frying. Overall a waste of food resources and money. The attitude of the server was rude and at 9:45 pm he was asking us to pack the food. Which made us feel so insulted. When asked to speak to the manager the server said not to complain as he shall loose his job. I’m reeling with shock at this Vegan sushi place as it’s Owners lack the most important thing about the food industry which is Service. I would never ever go back again. Food should be cooked with Love and attention and not frustration and unwillingness, I do repeat this as it’s the most important aspect of a restaurant.

I’m writing a very detailed review as I hope that the management/ owners do respond and make amends in improving their service and quality. I am always very supportive of vegan restaurants and it’s a shame this one is downright...

I heard very good things about this restaurant and was super excited to try a new vegan option as we have nothing like this in my city!

We were a party of 3 and ordered dumplings, shrimp/vegetable tempura, and sushi combo C.

We went arrived around 5:30 and the restaurant wasn’t too busy at that point but we noticed as time went on that Uber/skip drivers were waiting a long time for their orders.

I believe because of this the dine in experience was compromised and our dishes didn’t come in a timely manner and were forgotten about. Other table were experiencing the same thing.

After 20 minutes we got our dumplings and after another 20 we got our tempura. After another 15 we got the wrong sushi combo - we didn’t want to mess up someone else’s order as they were slammed so we sent it back and asked for the correct combo. They never brought it and we waited another 20 minutes for it. The served never engaged with us after that and eventually we had to leave. They seemed relieved we were leaving.

As one food industry person to the next - if your skip orders are overwhelming your staff you can turn them off until you are caught up! This was your take out and dine in service are not hurting.

2 stars because what we did get was SO good.

Hopefully they get more staff on for...

Ordered take out tonight for the first time. I used their online ordering system, and edited 4 items on the menu to add that I have a mango allergy. I also added it at the end under their notes section as well just to be safe. When I received my order, my sushi was covered in mango, so I unfortunately couldn't eat it. We also got the pad thai (It was really dry, bland and weirdly taste like ketchup). The spring rolls were delicious, the house duck was also very good. We got some fried wonton dish and it was also good. The customer service was fantastic! I called to let them know about the issue with mango being on the sushi we ordered, and the girl on the phone was lovely, caring and quick to rectify by offering to either remake the items right away, or to add a credit under our name for the next time we come in. We opted for the second option as we don't live in that neighbourhood. So, if you have an allergy, call, do not trust their online system for the time being. I will definitely be going back to try the sushi!

Good customer service goes...