The Pheasant: A Firkin Pub — Restaurant in Toronto

My fiance and I went here for a late lunch on a Sunday afternoon. We were greeted pleasantly by a man who welcomed us to sit anywhere we wanted and gave us the menus and told us our server would be with us shortly. The waitress showed up and asked what we would like to drink, we asked for water only. About 10 minutes later, the water showed up and we ordered our food, chicken fingers and fries each. She left and we waited for the food. With chicken fingers and fries, the menu said it came with plum sauce, as chicken fingers usually do. Ours showed up without any and we politely asked if it was coming. The waitress looked blankly at us, laughed, and said they "didn't have any because of the renovations". Not really happy about the thought of eating dry fingers, we again, politely mentioned that had she told us that when we ordered, we would have asked for something else, and did they have anything else available. She acted totally inconvenienced and waved at the ketchup bottle on the table and said "wellllllll we have ketchup". We had to ask if there was anything else and she reluctantly offered to bring us a list of wing sauces available. After she brought these over, she did not once come back to our table, did not make eye contact any time she even came near our table and it was only when we were essentially done our meal did the original man who'd greeted us come over and ask if we were ok. I asked if he was the manager and he said no, but what was the problem. I explained that it just would have been nice if we had been told by the server about there not being any plum sauce and that we would have simply ordered something else. He apologized and said he'd go and see what happened. He promptly returned with two dishes of plum sauce and said he'd get us two new orders, which was a very nice gesture but we'd already eaten our whole meals and really just wanted to leave after being blatantly ignored by the waitress for the entire time. Of course, it may not seem like such a big deal that we weren't given the sauce, but the principle of it is that the waitress obviously lied to us that she either forgot it and was too lazy to go back for it and had to stick to her lie when we pressed for something, or she was just to lazy to check in the first place. We eat out all the time, we are reasonable people and fully understand that restaurants run out of ingredients from time to time and it's no big deal, as long as the server is friendly, informative or offers other suggestions. This would have been the case if she had told us when we ordered that they were out of sauce. No big deal, we would have simply ordered something else and not given it a second thought. But instead, she was lazy, rude and essentially ignored us simply because she knew we weren't happy with what happened and couldn't be bothered to make it right. So, she ignored herself out of a tip and we won't be going back. It's too bad the original guy hadn't been our server, he was very...

Worst service. We sat on the patio today 8/4 at 4:30. We took our time ordered drinks and placed our food order maybe 15 minutes later. Food came out within another 15. No problem.

We noticed our waitress leave as we saw her walking down the street. Shift change. Been there. No biggie I thought. I was wrong

Not one employee came to check on our table for a full hour. Not a how is everything, not a how's your drinks, not a can I get you guys anything else. Nothing. Noone even made eye contact with us.

We had finished our meals and were chatting but the dirty dishes were attracting bees that were buzzing all around. I kept looking for some eye contact to sort of signal that we would like our table cleared. Nope. Noone looked our way. We had all of the dirty dishes pushed to the edge of the table with our cutlery and napkins on them. Classic sign we are done eating.

I had to literally walk into the bar area and flag down a waitress to ask for someone to please clear our table and give us our bill. The waitress came and was just gonna clear the drink glasses. I asked her to please clear the 4 dirty plates as bees were buzzing all around. She took 2 dishes, came back a bit later and took the other two. She sure was quick to bring the bill with the machine though!

This is just straight trash service. There appeared to only be 2 people serving the entire restaurant. Do you guys not have managers? How can we be there for an entire hour and noone checks on us? Plus leaving us sitting with dirty dishes for a solid 30 minutes?

Absolutely brutal. Never again

Table: 57....

Of the "faux English" pubs, The Pheasant is definitely bogus. 1st clue: I ordered a Kilkenny and waiter asked, "Is that a kind of beer?" Perfect. I was tempted to rattle off Fullertons, London Pride, Spitfire, Murphy's Stout, and Boddingtons, just to mess with him. No point. They had cold Guinness, so fine. If beer and TV soccer was my reason for the visit, I'd have been OK. They mostly have that. Food was the mistake. Let's start with the chicken wings. I'm guessing The Pheasant has fried around 980,000 wings in their time. Or more. Apparently they need a little more practice. The wings were dried out. The skin wasn't so much crispy as "stiff." If the first wing that hits your mouth when served doesn't burn you, they must have languished on the counter for 10 minutes at least...like these were. The obligatory veggie sticks on the plate were the saddest specimens...2 dried out, pale carrot sticks and ropey, desiccated celery stalks. If they were cut at 9:00 am and left out since, they'd have looked better. Drums & Flats across the road was looking pretty good. Then came the pirogies. Onions must be very expensive because I got at least 2 tablespoons worth. The bacon was fatty. The pirogies were cold with semi-solid, clumpy, factory cheese stuffing. I was regretting the moment I walked into The Pheasant vs. the No Frills down the street where I could buy a whole bag of frozen pirogies and cook them 5X better myself. Service: friendly but inexperienced; food: ghastly; Beer: cold and fast; soccer: Italy up over Albania 2:1...