Tim Hortons — Restaurant in Toronto

What happened with the planning when deciding to renovate this location????

I work in the area and I stop here almost every morning. Pre renovations the staff worked very effectively and they had enough space to work around each other and serve food and drinks faster. Wait time 3-7 mins for breakfast.

The renovation closure seemed to catch a lot of people by surprise as not many people knew that they were closing for Reno’s.

I thought fast food was supposed to be fast?! The location has been reopened for 3-4 weeks now and the staff still haven’t gotten used to things. Service is PAINFULLY slow. I’m now waiting 7-15 mins.

I feel for the employees because they made the floor sooo small that the workers don’t have enough space to move around each other. The food maker has to run out from behind the corner and call out each item and then wait for the customer to come pick up their food when they used to just toss it up on the counter and continue with the next order…….am I the only one that is confused to why a company would spend SO MUCH money to “improve” on of their locations but not spend that money to improve the EFFICIENCY? Maybe I’m crazy but the fancy clean aesthetic doesn’t impress me when there’s 5 people on the line ahead of me and I wait 10 mins before I even get a chance to order. I would have much preferred the vintage cafe with decent service than a Wendy’s look alike fast food counter with SLOW SERVICE. Tim Hortons Please. Focus on what matters and what actually makes you money…..

Am I...

Today, I visited the 120 Fort York location with my friend around 7:15 PM. Due to the hot weather, we decided to have a refreshing drink and went to the counter to place our order. We chose the Orange Tangerine Sparkling Quencher and asked the staff member at the counter, Eden, whether the drink was already sweetened or if we needed to add extra sweetness.

Instead of answering our question directly, Eden turned to another staff member standing next to her and they both exchanged smiles, seemingly amused. This response felt unprofessional and dismissive. As customers, we expect clear and courteous communication, especially when we are simply trying to understand the product we’re purchasing.

While we understand that working in customer service can be challenging, it’s important for staff to maintain a respectful and attentive demeanor. We did not find anything humorous about our genuine question, and this kind of behavior left us feeling a bit uncomfortable and unvalued as customers.

We’re sharing this feedback in the hope that it will be taken constructively and help improve the customer experience moving forward.

Thank you for...

I worked at this Tim Hortons location as a team member, but my experience was ruined by a discriminatory and unprofessional manager, Philippine. She consistently targeted me and other Muslim and South Asian colleagues with hurtful comments about our religion, culture, and appearance. Her remarks about my beard were particularly painful.

The work environment became unbearable, with Philippine using fear and intimidation to control staff. She exploited team members, including myself, like modern-day slaves, threatening to fire us if we spoke out. Her favoritism towards colleagues from her own cultural background created a toxic divide.

I witnessed her belittle and mentally harass new team members, making their lives miserable. The constant stress and anxiety forced me to quit. I lost sleep, struggled with anxiety, and felt broken.

If you value diversity, inclusivity, and respect, avoid this Tim Hortons location. Philippine's behavior is unacceptable and shameful, especially in a multicultural city...