Tim Hortons — Restaurant in Toronto

The workers are extremely unprofessional and irresponsible. During Holidays they closed early, I understand that but at least they should have put a barrier or close sign in the drive through lane so people know they are closed. There was a big line up of cars unaware of the situation. I waited almost 15 min and then waited in front of the order boot for another 5 min. No one said they were closed. I went to the window, and I saw workers still there but didn't even open the window so that I could tell them to put a sign outside. They were very rude and unprofessional. The management team needs to retrain their crew or they will be famous as the worst Tim Hortons branch in the town. They employees need to learn customer service skill. I know they are just workers and work for the paycheque but they have know their responsibilities and respect customers. They had no manners at all. I will never go to this Tim Hortons...

Sorry but I am never coming to this location again. I've been here only twice and both times was the same employee. She works drive thru but her hearing is not good. Both times I had to repeat my order/question multiple times and had to shout because she kept saying she couldnt hear me.

I was asking if donuts have roll up the rim and had to repeat so many times. Finally she responded with "which donuts do you want?" And I said "will they have roll up the rim" and she said loudly "yes!! but which donuts?" MS GURL. I'm only buying donuts if you confirm they have roll up the rim FIRST. Otherwise I don't want them. Lo and behold I bought 2 donuts and it turns out I didn't get roll up the rim. I guess I have to order thru the app to get it?? Why didn't she just tell me that. All I wanted was to roll up the rim! Now I have 2 donuts and 0...

Feb 28th around 10:10pm, l ordered a 2 coffee and 2 donuts by using my offers at the Tim’s app. This girl at the counter she was so rude, l was surprised because l am a regular customer here, my home is at walking distance from this tim and l come here all the time. My scan go through l was charged $5 which is what the offer said, so when l tried to pay they said that there pos machine is not working. I said them that’s fine, l can give you cash but she refused and charged me again, this time the scan did not work and l told her could you pls scan rewards point again and she started being rude all of sudden out nowhere. Her words were “You can’t talk to me like that”. I can’t help in this case go to Alton tower Tim’s. I really want this review should be read by the tim manager and atleast put your kind consideration. You guys just...