Treats' n Eats — Restaurant in Toronto

One Star – If I Could Give Zero, I Would.

Where do I even begin? I ordered a Milk Chocolate Indulgence Cake – you know, the rich, decadent, smooth chocolate masterpiece that I’ve been daydreaming about for weeks. I had a special occasion. I had guests. I had plans. What did this so-called “bakery” give me instead? A Red Velvet Cake. RED. VELVET. CAKE. Are you kidding me?

First of all, red velvet isn’t even real chocolate cake. It’s a weak, confused imposter with a food coloring addiction. Who in their right mind thinks it’s okay to swap out a luxurious milk chocolate indulgence cake for a flavor that tastes like a dyed sponge with bitter icing? Not only is this an outrageous substitution – they didn’t even call to ask. No phone call, no email, no heads-up, just a box with the wrong cake like it was completely normal to ruin someone’s celebration.

Let’s talk about the cake itself. Dry. Crumbly. Tasted like it had been made three days ago and left to contemplate its bad decisions in the back of a fridge. The frosting? An overly sweet, gritty mess of cream cheese horror. The layers were uneven, the decoration was sloppy, and there were even little air bubbles in the icing like it was in a rush to escape the disaster it had become. This was not a cake – this was a culinary insult.

When I called the bakery to ask what on earth had happened, the staff acted like I was being difficult. “Oh, we thought it would be okay.” YOU THOUGHT?! You thought it would be okay to completely ignore what I ordered, ruin my party centerpiece, and give me a cake that nobody wanted to eat? There was no apology, no refund, not even a coupon. Just weak excuses and the audacity to suggest I should “try red velvet – it’s popular.” Well congratulations, you just made me hate red...

To the owner of this store:

You are serving your customers contaminated food. If you want to verify this, please check your cameras around 10 PM today. Never returning to this place!!

I have tried the ice creams at your store before, so I know they taste decent. But taste has absolutely no value in the food business if basic hygiene is ignored—especially right in front of customers.

When I walked into the store today around 10 PM, I saw the server rolling up the carpet on the floor. My mistake was not asking her to wash her hands afterward. I was exhausted from a long trip and had taken a detour specifically to buy your ice cream, so it slipped my mind—until I saw her serving me without gloves just a moment later.

I had already paid, but when I pointed out that she wasn’t wearing gloves, her reply was shockingly careless: “We don’t use hands to get ice cream out.” Excuse me? Your dirty hands (which you never washed) were still touching the tub and the scoop, contaminating everything.

When I told her this was unhygienic, she smirked and reluctantly put on a glove, but by then the damage was done. I’ve seen this server working here often, so I couldn’t bring myself to eat that ice cream. I left the store with my order only to throw it straight in the trash and feeling pathetic about all the times that I have eaten here.

I was too tired to do anything else at that moment, but I couldn’t stay quiet about this. People deserve to know the hygiene...

This review is not for the place but the 2 girls who’s works there..on 07/27/2024 me and my friend went there to have ice cream we ordered 2 scoops of ice cream with 2 cone one mango and other death by chocolate..we also paid extra $1.95 for the cones…my mango ice cream was tested bitter and weird to me and my friend so requested the staff working there if we can change the ice cream because I am allergic to chocolate I could not have most of the flavours there so we decided to get another scoop of death by chocolate in a cup so my friend can have it letter…..now because we paid for the cone we requested if we can either get a new cone or get the money back…they denied to give the cone back and also to do the refund and said the owner did not allow her to do it as she talked to the owner already which we knew she was lying because the owner was not even at the shop and she did not even Spoke to him on the call as she was busy making other order…..when we said if we can speak to the owner they refused to do that and started playing as if they have already spoke to him….also not to mention a week old ice cream for them is a fresh icecrem…..finally they gave the $ 2 back for the cone but did not gave the entire amount for it which was $2.20….this is not because of that $0.20 cents but this shows that the staff working there specifically the 2 girls who works there most of the time are liers and the...