Wendy's — Restaurant in Toronto

I truly hope the Owner sees this, and honestly, tells other owners of ANY restaurant.

Please stop using Skip the Dishes. Let me explain.

Skip the dishes makes no effort is making sure drivers are actually taking the food to the location, or if they are taking on multiple orders.

So you think, why is this guy leaving MY business a 1 star, contact their support, its what I do.

That's where there seems to be a disconnect. They have no support for YOUR customers. I'm not a "Skip the dishes, Uber Eats, or Door dash customer" I'm YOUR customer, I, like MANY others use who use these services use who ever is cheapest, and has them available.

Everyone else had Wendy's at 4.99+ just for the base fee for delivery, so I go to Skip. They have you for 0.89c. GREAT! I get my favorite place faster than normally (we used the Ellesmere location prior)

My driver proceeds to take my food on a tour of Scarborough before I get it. This makes YOUR business look bad on the applications as the rating will just drop and drop.

Uber Eats does something, Door Dash does something. Skip the Dishes? Nothing. I firmly believe more people should give restaurants using Skip the Dishes 1 Stars until they do something, because hey if your side was affected, they do something about it right away.

But who am I? Just the customer.

Look on the bright side, you're a restaurant, so skip will do something for ya!

EDIT: That was FAST. So I call in to ask about what time the driver left, the person who answers says "yes I'm the manager on duty" so I start explaining, and they just put the phone down on the table then hang up. I could hear the echo of my own voice...

I’ve been a regular customer at this Wendy’s location because I’ve always enjoyed the food and service, but things have really gone downhill lately. On my most recent visit, they refused to let my old father use the washroom, claiming a “water problem,” even though the restaurant was still open for business. This is becoming a trend here, and it’s incredibly disappointing.

Not only were we denied the option to dine in, but we were also told we could only get takeout, and we couldn’t even fill our drinks, even though we had already paid for them. It felt like they were rushing to close early while still taking orders, which is not the kind of service I expect, especially from a place I used to visit regularly.

If the restaurant is still open, customers should be able to use basic facilities and enjoy their meals in peace. Unfortunately, based on this experience, I won’t be returning to this location again. I sincerely hope management addresses this issue and works to improve customer service. i would give them zero star if it is possible, very unprofessional staff and poor services...

Ordered (drive-through) two chilli cheese nachos, chicken nuggets and medium fries on 13th Jan'25, Monday around 11:30 am. I received my order out of second window from an unpleasant female staff . When asked for some extra ketchup the lady gave me bad attitude which is not recommended for a customer service. Later I found out, instead of medium fries they gave small fries & instead of chilli-cheese-nachos they gave chilli-cheese-fries. In addition, there was no fork/spoon or even napkins/serviettes. It was a terrible service I got from that scarborough branch. I am not going to visit that place ever and I am going to keep this experience posted in all of my social media accounts. The customer service should be taught well to deal with the customers and they should learn how to smile. If they don't have the item ordered, they should be able to address the issue to the customer before wrapping up the order with something else which the customer didn't order. I wasn't able to return since I was far away from this location when I...