I was looking forward to the create-your-own-hotpot experience, especially because I had heard it was one of the best in the GTA, however I was slightly disappointed with my experience. The lime water was a good start, but it went downhill from there. First, the ingredients did not have any covers and were sitting out in the stands for who knows how long, so that already did not sit well with me. My friend fell ill with stomach pains the morning after eating here, but I feel okay. Furthermore, one pair of tongs is used to get all your ingredients, so cross contamination of allergens is possible, and I would not recommend eating here if you have severe allergies. The food selection was decent. As for service, our food came fairly quick, but I wish they gave us more broth as it was barely above the level of the ingredients. The taste was average. The sauce bar was very plain and didn’t have many options, it was only sesame sauce, chili oil and soy sauce with a few garnishes. However, on the bright side, the staff who helped us was very kind and attentive to my needs. I appreciated that when I wasn’t able to handle the spice level, she offered to change the broth to a milder version for me. Overall, I wouldn’t recommend coming here because I personally don’t find the food display to be the most safe...
Read more康康是个好同志,有工作的激情;前途无量
I want to share an unforgettable experience I had with Zhangliang Hot Pot, all thanks to the incredible customer service I received. On a bitterly cold, snowy night, I stopped by to pick up my online order, and what could have been a routine transaction turned into a heartwarming moment I’ll never forget.
A team member named Kangkang greeted me with such kindness and enthusiasm, it truly made my night. Despite the freezing weather and heavy snow, he welcomed me with a genuine smile that never left his face. His warm words and attentive demeanor made me feel cared for, not just as a customer but as a person. It’s not every day you meet someone with such passion and positivity—it left a lasting impression on me.
Kangkang’s attitude is a shining example of what exceptional service looks like. His dedication and kindness went above and beyond, turning a simple pickup into a moment of warmth and humanity. I sincerely hope Zhangliang Hot Pot recognizes his incredible effort because people like him make all the difference.
I promise I will return—not just for the delicious food but for the kindness and heart I experienced. Please take good care of Kangkang—he has a bright future ahead of him with his...
Read moreI came here for the ma latang experience, i have been to the yonge location already and wanted to give this location a try. It was terrible. My girlfriend had shown me what looked like a ripe potato and pieces of pork that seemed slightly undercooked. Initially, we had thought nothing of it because ma latang is based on the restaurant cooking the dish i make, surely they can cook it properly, False. Within 2 hours, my girlfriend states that she has pain in her stomach, into the night, symptoms get worse and she experiences stomach pain, chills, headache and nausea. She ended up vomiting throughout the night. I don’t need to explain the following days but she had to take work off because she caught food poisoning. We don’t like to talk down on restaurants but after reading the reviews and realizing that we were not a one-off situation, this is unacceptable. we had an amazing time at the location at Yonge so this shows how a different team affects the success of a restaurant, I’ve read reviews from years ago of this restaurant complaining about similar symptoms of food poisoning and yet nothing has been done. This restaurant needs a hygiene revamp or many customers will continue catching these...
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