Pearl Fever Tea House — Restaurant in Township of Langley

Drove from Abbotsford to Langley, just to get some boba. Checked the hours online before our journey. We arrive at 10pm and the doors are locked. On the website it said they close at 10:30. I thought this was odd but I wasn’t mad, I decide to knock on the window and inform a worker that their hours were wrong on their website. They refuse to come to the window to even look at my phone. Okay, so I call the store and they answer after the 5th ring. I tell them hey I just came and you guys are closed but on google maps it says you’re open till 10:30 I just thought you should change it before something like this happens again. They say no worries and I end the call… Couple minutes later they call back saying it says they closed at 10 on their website and google maps WHILE I am looking at it say 10:30! I explain I see it here right now and tried to show them before while I was there but they still insist it says 10 and “I” got the location WRONG and I was looking at surreys hours. BUT I will let you guys decide :) From the perspective of a customer service employee this was HORRIBLE service I won’t even start on the attitude I was given. The beverages are great for “ what I got to call “local” boba but not worth...

I was in Langley shopping for the day. My girls and I was craving for bubble tea we stopped by. There where a line up, I had about $30 buck on the pearl fever app. I decided to order on the app while waiting on aside. I watched about 7 customes received their orders before mines. I went up to the counter asked did you received an app order? Why is my order not up yet? What's the point of using the app for faster services. I received my order 5 mins later. I will no longer be using the app its pointless, when I can just go stand in line. I gave it a rating of 3 stars for the overall experiences. Although Pearl fever do make...

Nathan was efficient and working incredibly hard and quick to serve everyone, but I hope someone with the power to change things reads this. Every single time I have come here, there has been exactly one employee on duty. A line halfway to the door is the norm because one person is brewing tea in giant vats, taking orders, taking payments, and making drinks in a neverending sisyphean labour. The employees deserve far better treatment from whomever is calling the shots and I'm torn between supporting the hardworking employees here, and not giving the place my business because some owner doesn't value their work, only the...