Me and the wife decided to go here for brunch. It started off okay got seated right away then we ordered our food. The wife ordered the traditional breakfast and I ordered a omelette with a side of hollandaise sauce on the side and a side of sausage. the waiter didn’t understand what I wanted and the manager had to come and ask which I was very clear on what I wanted. When waiting for the food we noticed the music was very loud and very inappropriate, racial slurs and lots of swearing definitely not kid friendly music and I had my kid present also there were other kids there also at a different table. I didn’t find it very appropriate for mid-morning. Moving on to getting the food they put my sauce on the omelette and not on the side which upset me cause I like to dip my home-fries along with my other food not just the omelette. They forgot my side sausage then I asked about that and they got me the sausage which was not good they heated it up in microwave and was very over cooked and dry. I then asked for more dressing for my salad which I didn’t know what one they had on it so when they asked what dressing i said whatever they put on it she didn’t understand that and brought me two which wasn’t even the one they put on it. I wasn’t impressed at all we finished eating and when we asked for the bill she passed up the machine we told her we were paying cash and she still kept trying to hand us the machine and wasn’t understanding that we didn’t want the debit machine. She came back with our change and we counted it to make sure we got the right change and to leave a tip as the food wasn’t that bad. Except for the imperfections we noticed. However, we had gotten the wrong change and when we told them that they said sorry and went and attempted to fix the problem but we still got the wrong change. Definitely not a good place to eat as the service and atmosphere is definitely not the greatest. There was a really nice waitress who kept trying to fix things. They definitely have potential if it wasn’t for that cause the food was pretty good for the most part. Just not very kid friendly for breakfast. We felt like you also needed to repeat yourself...
Read moreI have never received such rude and unprofessional customer service from a restaurant. Being located in a small town it is nice to be able to support local businesses. Unfortunately after tonight's experience I don't think this is a local business we will support again.
After receiving an order of nearly $100 we sat down for our meal and noticed one of the items was incorrect. We called and spoke to a manager in hopes to have it corrected. We were happy to drive out and return the incorrect order in place of the correct one. When we called to discuss this, the manager was extremely rude. He indicated that the order he made (listed on the receipt the restaurant provided) was what we ordered. We expressed that this was not the case and were happy to show the order history we had proving this error. He claimed that it didn't matter we had proof of our order that he was right. He then continued to laugh at us over the phone when we expressed our disappointment.
We understand that mistakes and mix up's happen. That is life. However, to be blatantly spoken down to and laughed at by an establishment manager is unacceptable. Even if the order couldn't be fixed kindness and an apology would have went a long way compared to rude communications and laughter.
Now we are not only out of money for an incorrect meal but we are left extremely frustrated at the diminishing way we were spoken to.
This is not the first issue with custom service we have faced at this restaurant. This tends to be a frequent downfall here but expressed concerns were always positively resolved by the management team. Apparently this is no longer the case at this restaurant.
My recommendation is if you are looking for a restaurant with a staff that is going to make your meal an enjoyable experience frequent one of Uxbridge's other local...
Read moreOne of the tastiest meals in a long time. Admittedly we were up in Uxbridge for the day holding some trails and were looking forward to The Smokehouse but found out it was closed on Mondays. Lucky for us the pub next door did not disappoint. Martina was supper friendly. Full of smiles even with a mask on. The patio was comfortable but in all honesty, the food was absolutely 💯👌 my son had fish and chips which he said was one of the best he ever had. The batter was just right and the fish was meaty and oh so tasty. His girlfriend had the steak dinner with mashed potatoes which was cooked perfectly and was tender and juicy. Next son had chicken parmesan with the side pasta in a tomato sauce. I've never him eat so quickly. The chicken was huge! I had the California chicken sandwich. It was by far one of the best sandwiches I've had. Softest chiabatta bun, huge piece of chicken which was so juicy and battered to perfection. The large slices of avocado 🥑 was so fresh. Can I say more? 10 out of 10 Were we disappointed that the Smokehouse was closed? Not at all. We'll just find another time to come back lol Thank you Martina for your fantastic service and friendly nature. I should have taken...
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