Blenz Coffee — Restaurant in Vancouver

I usually really like this café, but today around 2:50 PM I had an experience that made me feel very uncomfortable while ordering a smoothie. I kindly asked the barista to put less ice. However, the medium-sized smoothie they prepared didn’t fill the medium cup—it was noticeably incomplete.

When I asked why it was missing and explained that they should have added a bit more milk to fill the cup properly, the barista told me, ‘I can only add more milk if you pay extra.’

I responded by saying, ‘I’m not asking for extra milk; I’m just saying that you should have adjusted the ingredients to fill the medium cup. Since I asked for less ice, you should have compensated by adding more smoothie or milk to reach the correct volume.’

However, the barista kept insisting on charging extra. I’ve never experienced anything like this before. So why did I pay for a medium smoothie in the first place? I should have just ordered a small one instead. This was completely...

I went in to grab a tea and do some work. There was a seat available right by the door and I chose it because it had a plug for charging laptop. They had the door open and as soon as I sat down I felt a strong draft. I asked the girl at the cash if I could close the door for a bit. She looked at me like I was asking a very strange question, then she asked the guy in the back. The guy was extremely rude and unwilling to even consider to find a solution for it. Without hesitation and rudely he answered no, door has to be open to change the air. I was disappointed and if I wasn't waiting for someone I would have left my tea and date square and walked out. Someone needs to train him customer service. If your company doesn't have customer service training programs let me know I can refer you to an organization. Terrible experience. The guy should be stuck in the back and not allowed to interact...

Sorry guys. This particular location does some things really badly. Steaming milk. If you like a foamy latte or cappuccino don't expect one here because they don't know how to steam milk here. The simply heat milk with steam which creates no foam at all. A first for me because generally you learn to steam milk to create a variety of coffee drinks when you work at a coffee shop and this skill is pretty important. I dare you to get a cappuccino. Don't get the protein shakes. It sounds great but it's 80% water and ice with a 1/4 cup of berries and a tbsp of protein powder so it takes just like that. Dirty cold berry water which is gross as far as...