UPDATE: The restaurant was gracious enough to contact me following my review, and have underscored that they will review this situation with their waitstaff so that in the future dietary requests/restrictions are more carefully observed. Based on this, I have adjusted the service from 2 stars to 5 stars.
I had work colleagues in town and booked a reservation for 8. I had asked in advance on the reservation to be seated in a quieter corner but it didn't seem like they accommodated this request (the restaurant wasn't filled to capacity and I saw another party was put in a quieter corner, so it would have been possible). Our server was friendly enough in the beginning but I had a specifically asked if the chicken katsu sandwich had mayo on it and she said no. I explained the reason I asked is that I did not want mayonnaise or any other creamy sauces on it, and she assured me that it had none. When I took my first bite, it clearly had mayonnaise on it. Unfortunately no one came to check up on us for a very long time so I couldn't do much about it without making a big fuss in front of my guests. When she finally came back to remove our dishes, she noticed that I had not eaten my sandwich and asked if I'd like it boxed. I explained that I didn't eat it because of the mayo, and that that's why I had asked her about this when I ordered. She breezily said, "oh!" and simply took the dish away.
If you don't have any special requests or dietary restrictions, I think it's probably fine as a place to meet friends for a relatively inexpensive happy hour. Everyone in my group seemed to enjoy their food well enough. The ambience is nice. But I was completely underwhelmed by the service and attitude about...
Read moreI organized a company dinner party at the Brass Fish this past weekend and we had exclusive use of the venue for about 90 people. The food and service were fantastic! The canapes and 3-course plated dinner were delicious. From our previous dinner experiences, usually one course is better than the other but all courses were consistently tasty, nicely portioned and presented. The servers and kitchen staff were very accommodating to those with special food requests due to dietary allergies/restrictions. The servers, bartender, kitchen and management staff were very attentive and efficient. Bravo to the Brass Fish team!
The ambience was cozy with high ceilings. We loved the trees and the seating variety (booths, high top tables, regular tables and couches). It was nice having the 2 floors as people could spread out and have a quieter area upstairs. If you have an older crowd, the stairs can be a challenge to go up and down. The main washrooms are downstairs from the main floor, so there are many stairs. It was good that the restaurant had an accessible washroom on the main floor. The in-house DJ was good, the dance area was small due to the pillars but our group was able to make the space work.
Thank you to Jaclyn, Jombo, Trevor and Sofia for all your help and being on the ball with everything! This was our first big company event since COVID, and the staff at Brass Fish made it a wonderful experience.
The venue is a gem. Great location (close to skytrain, seabus and easy to catch a taxi late at night), ambience and service! We look forward to...
Read moreI went there for a private function, so we rented out the top private box area. The atmosphere there is amazing. Reminds me of a cigar lounge in some parts of the lay out. its got a total older executive man's office in one part of the corner. then in the middle, its like ur in someones living room chilling, then there is another area that feels quite modern with some foliage. (look at pictures) Then the last part is tucked behind the modern sitting area, and separated by a wall, is the catering area where food can be placed buffet style. All in all i will have to say, who ever designed the upstairs private room, was a freaking genius! She/he found three different cozy atmospheres that people of all generations (kids excluded) would love and it worked! Alot of people wouldnt notice this tiny detail, but i did. High praises for the designer of that space!! Not only was it functional and brilliantly divided so one "scene" does not interfere with another without u feeling like ur boxed in. The flow of all the "scenes" was great. u can hope from one scene to another or to the catering area all from one pathway. I know im supposed to talk about food, but that private loft needs to be recognized for its design. And because it was a private event, i can't Judge regular food that they serve there. but from what choices we were given, it seems like they have a few fusion style choices that was really good. But that's the catering options they gave us, so don't quote me on their...
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