CRAFT Beer Market English Bay — Restaurant in Vancouver

My husband and I recently had the pleasure of dining at CRAFT Beer Market English Bay, and we were absolutely blown away by the overall experience. From the delectable dishes to the exceptional service, everything about our visit exceeded our expectations.

Upon entering, we were warmly greeted by the friendly staff. Our server, Emily C., deserves a special mention for her outstanding service throughout the evening. Not only was she attentive and knowledgeable, but she also provided excellent recommendations that left us completely satisfied.

For our main courses, I decided to try the prawn fettuccine, while my husband opted for the AC burger and poutine, which was highly recommended by Emily C. The prawn fettuccine was a delightful combination of perfectly cooked pasta, succulent prawns, and a creamy sauce that was bursting with flavor. The burger was juicy, seasoned to perfection, and accompanied by a generous portion of crispy poutine that had just the right amount of cheese curds and gravy. It's safe to say that every bite was pure bliss.

What made our dining experience even more exceptional was Emily C.'s thoughtful gesture of bringing us a selection of beer tasters to complement our meals. This attention to detail and her genuine passion for ensuring our satisfaction truly set Craft Beer Market apart.

The ambiance of the restaurant was cozy and inviting, creating a pleasant atmosphere for an intimate dinner. The staff, including Emily C., worked seamlessly to ensure that we had an unforgettable evening. Their professionalism, coupled with their genuine warmth and friendliness, made us feel like valued guests.

We cannot recommend Craft enough. Whether you're looking for a romantic dinner or a casual gathering with friends, this restaurant is a must-visit. The prawn fettuccine and the AC burger with poutine are absolute must-try dishes!

Thank you to Emily C. and the entire team for providing us with such a memorable...

We visited this place for a birthday brunch with a group of 12, and overall, it’s a beautiful spot with a lovely view. The space has been recently renovated and looks very nice—definitely worth a visit for the atmosphere alone.

That said, there were a few service-related issues that affected our experience. Although we had a reservation for 12 people, the restaurant was empty when we arrived, and we were seated on the upper balcony at two separate tables. This was disappointing, as part of the joy of dining out with a large group is being able to sit together and share the moment. The server did try to help, but needed to check with a manager for almost every request. Eventually, we were allowed to move the tables slightly, but still ended up split into two separate groups. We were told the restaurant doesn’t allow tables to be pushed together, which was surprising and a bit frustrating given the context.

Service throughout the meal was inconsistent. When we first sat down, only drink orders were taken, and we were told food orders would come later. Some of us were ready to order food right away, but we respected the process. However, when it was time to order food, I asked for a few more minutes to decide—unfortunately, the server never returned. I eventually had to place my order with a supervisor, who did not seem particularly pleased about it.

Throughout the meal, the server didn’t check in to see if we needed anything else like water, coffee, salt, or pepper, despite the restaurant still being relatively empty. This lack of attentiveness was a bit disappointing.

The food itself was fresh and tasty, which we appreciated. Just be aware that a service fee is automatically added for large groups.

Overall, while the setting and food were great, the service experience could use some improvement—especially when accommodating...

I'm writing this Google review to express my deep dissatisfaction with my recent visit to your restaurant. It was a truly disappointing experience, and I feel compelled to share my thoughts with potential customers.

Cleanliness and Sanitation: The restaurant was shockingly unclean, with numerous MICE 🐁 running around. This raised serious concerns about the overall hygiene of the establishment.

Management's Response: We promptly informed the manager about the mice, and while he offered apologies and promised to rectify the situation, his actions were confusing and ineffective. After multiple assurances, we had no choice but to leave our food and drinks unfinished and exit the premises.

Unhygienic KITCHEN : As we were leaving, we witnessed yet another MOUSE 🐁 running down the kitchen area. This was extremely unsettling and further validated our concerns about the restaurant's cleanliness.

Unpleasant Encounter: To exacerbate matters, a staff member approached us as we were almost at our car, demanding that we return to settle part of the bill. This inconvenience and the staff's behavior were highly disappointing and disrespectful. It felt as though we were being accused of trying to leave without payment, which was far from the case.

Overall Experience: The culmination of these problems, combined with the cold weather, made the entire evening incredibly unpleasant. Instead of feeling welcomed, we felt that the restaurant was determined to make our night worse.

Due to these severe issues, I have no intention of ever returning to your restaurant. The lack of cleanliness and the inadequate customer care I experienced are entirely unacceptable. I sincerely hope that you take this feedback seriously and make significant improvements to ensure a better experience for...