So I'll share 2 incidents with Dosa Factory.

First was my experience last night. It was the most bizarre experience I had ever had in a restaurant. We were a party of 4 and my friend placed the first items of 2 orders of butter chicken dosa with a side of garlic naan, vegetable pakora and samosas. Then our server without saying anything just walked away to maybe presumably put in the order? We don't know. We thought maybe to get more bottled water since we only had 1 bottle? The guy never came back and we saw him go serve another table.

A few minutes later had to flag down someone else to take the remaining order for our table and had to explain the other server just took one person's order. I myself placed an order for my husband and I of butter chicken set, palak paneer dosa, can of coke and a side of cheese naan. I was informed the cheese naan takes extra time which I said was fine.

My other friend placed the final order of butter lamb with samosas.

At this point we weren't sure if my first friends order was even going to be filled. We would find out. My first friend got his samosas and pakoras quickly along with his 2 dosas which one had to be wrapped up as our other friend couldn't make it last minute as we were to be a party of 5.

My other friend received his butter lamb but no samosas came but I decided to add samosas for myself. That was brought out quickly for me but not my friend whom ordered the butter lamb.

My husband got his butter chicken set shortly after along with the cheese naan. I only had my samosas and was waiting for my palak paneer.

Several minutes later, my friend (like 10 minutes later and the one who ordered the butter lamb) asked if his samosas were coming. This is now the third server that had no idea what was going on and asked if it would be another order of samosas and my friend said no I don't want another order I want the original order I placed!

I then asked if my palak paneer was coming they said yes shortly. Another 15 minutes go by and everyone at my table finished their food. I was now not hungry as I waited so long after finishing my 2 samoas and cheese naan.

I asked for to be packed up and someone just brought a box with no containers for the liquids. Like come on... This is unacceptable and so disorganized.

We left 0 tip. Unacceptable service. The other dosa place next door has better service. I'd rather and happily give them business in the future.

The other story is, during the peak of covid I was doing deliveries. They would always be so disorganized. Always late. Make me wait and give me some sad excuses that it's 5 more minutes when it was half hour or more. Doing doordash penelized you for unassigning the orders. So you're kinda left to wait. Later on, I just would decline their orders for pick up..

As covid restrictions loosened up they were busy with deliveries and dine in so yes chaotic. Now that delivery had died down they're still disorganized.

Don't bother coming here unless you want your food packed up to eat later for cold and soggy dosa.

I haven't even touched my food since last night since I'm not in the mood for it anymore. I wanted it last night.

Just stay away.