Galaxy Bakery Ltd — Restaurant in Vancouver

My review is towards the service I had today Tuesday December 13, 2022 at approximately 2:50pm and it’s not towards their bakery. I actually even made a video in June 2022 on my Tiktok account reviewing how good their steam BBQ pork buns are.

Unfortunately it had to come down to a google review on how RUDE, DISRESPECTFUL & UNPROFESSIONAL customer service by this older lady at the counter. At first it was totally fine. We both nicely spoke Cantonese. I grabbed three Swiss cake rolls from the counter, then I asked nicely for two deep fried minced pork buns and cocktail buns from their display. I then asked the lady “is this flaky crust egg tart?” The lady replied, “yes it is. The sign says it.” I replied, “no the sign says EGG TART,” and sorry I can’t read Chinese. The lady said, “yes it’s flaky crust egg tart.” I’ll side track one second here. For people that don’t know the difference there is a cookie crust and flaky crust egg tart so I just wanted to make sure.

Anyways let’s continue back on our interaction. At the end I asked for a six inch birthday cake from their fridge and I even asked nicely may I get a written Happy Birthday Mom on my cake. The lady replied, “oh we don’t do that here.” I’m replied, “that is totally fine thank you.” Then lady said, “I’ll give you a HBD card/plastic sign to place on the cake. I’m like oh great thank you.

Ok now I’m at the cashier about to pay. This is when things getting very ugly on her part of customer service. My total was $43.20. I used cash to pay. I took out a $5 bill and $20 bill = $25 so I’m still short $18.20. So I took out six toonie = $12, three loonie = $3, (nine quarters + nine dimes, one nickel) = $3.20 that’s a total of $18.20 in change.

The lady suddenly said in Chinese to me which I will translate word for work into English here. She said, “NEXT TIME WE WON’T ACCEPT THIS MUCH CHANGE.”

I wanted to flip out on this lady but I kept my cool. There was two customers in the store as well. I said, “excuse me is this not money I’m using to pay? You know Canada doesn’t have a $2 bill anymore. This is Canadian money I’m using to pay. What’s wrong with it? Is there a sign that says no toonie, loonie or change allowed?” She had nothing to say and just stood there ignoring my question. At this point I wanted to just say, “I no longer want to buy any of your bakery.” She then took my money and when she closed her cashier she made her one last remark. She said, “ok I’ll tell the boss next time write a sign.” I’m like a sign for what???? And I’m shaking my head. As I got to my car I checked the birthday cake and she never even gave me a HBD card/sign.

That was such a rude, disrespectful and unprofessional thing to say to a paying customer. “Next time we won’t accept this much change ($18.20)” 6 toonie, 3 loonie, 9 quarters, 9...

One of several bakery options here on Victoria drive. You can see into their kitchen and watch them bring in and make the buns.

The staff today was nice and used English to help select certain buns. Decent selection, and their menu did not appear to be reduced.

Reasonable prices - 3 mini coconut buns for $2. Cash only.

Parking can be a bit difficult along Victoria depending on which part of the day you go.

Covid precautions include max 3 people in the bakery. Lightly enforced by the staff and more customer driven based on the lineup outside. Touchless entry as door is open. Shielded cashier. Everyone was...

I am the cake lovers and my sweet tooth is over everything. I found the cake here is not too sweet, perfect for the current health concern. The sponge cake is so professionally prepared with the home-made whipped cream, they are the perfect couples. The bakery also has the traditional Asian items to cure our hunger thrist. The place is not as grand as other bakery and it is not a chain-store, however I just like that feel, that not too commercial feel yet with the personal/localized touch. I have recommended this bakery to a lot of my friends, all passed. I...